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Build vs Buy - The Question every Restaurant Exec must answer

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Manage episode 509082816 series 3482966
Content provided by Carl Orsbourn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Carl Orsbourn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

This week on The Digital Restaurant, Carl is joined by Jeremy Julian, host of the Restaurant Technology Guys podcast and CRO of CBS NorthStar, for a wide-ranging conversation on the state of restaurant technology.

We dive into highlights from FSTEC, explore new benchmarks from InTouch Insight’s QSR report on voice AI & kiosks, and tackle the perennial build vs buy question that every brand faces. We also look at ChowBus’ surprising pivot from delivery platform to full-stack tech provider and dig into the often-overlooked value of digital menu boards.

From hospitality’s enduring role to the realities of ROI, this episode is packed with insights operators and tech providers alike won’t want to miss.

Timestamps

01:00 – Insights from FSTEC – tech must enhance guest & staff experience
05:00 – Voice AI in QSRs – findings from InTouch Insight’s report
15:50 – Build vs Buy – hidden costs and ROI realities
20:50 – ChowBus pivots from delivery to full-stack tech platform
24:50 – The untapped potential of digital menu boards
Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

  continue reading

Chapters

1. The Digital Restaurant Sept 25 2025 (00:00:00)

2. Q1 - Insights from FSTEC (00:01:28)

3. Q2 - The QSR InTouch Insights Report (00:05:44)

4. Q3. Build vs Buy - that is the quesiton (00:15:37)

5. Q4 - ChowBus changes direction (00:20:35)

6. Q5. The value of digital menu boards explored (00:25:20)

114 episodes

Artwork
iconShare
 
Manage episode 509082816 series 3482966
Content provided by Carl Orsbourn. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Carl Orsbourn or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

This week on The Digital Restaurant, Carl is joined by Jeremy Julian, host of the Restaurant Technology Guys podcast and CRO of CBS NorthStar, for a wide-ranging conversation on the state of restaurant technology.

We dive into highlights from FSTEC, explore new benchmarks from InTouch Insight’s QSR report on voice AI & kiosks, and tackle the perennial build vs buy question that every brand faces. We also look at ChowBus’ surprising pivot from delivery platform to full-stack tech provider and dig into the often-overlooked value of digital menu boards.

From hospitality’s enduring role to the realities of ROI, this episode is packed with insights operators and tech providers alike won’t want to miss.

Timestamps

01:00 – Insights from FSTEC – tech must enhance guest & staff experience
05:00 – Voice AI in QSRs – findings from InTouch Insight’s report
15:50 – Build vs Buy – hidden costs and ROI realities
20:50 – ChowBus pivots from delivery to full-stack tech platform
24:50 – The untapped potential of digital menu boards
Support the show

🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!
📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant
🎤 Have Carl come and speak at your company conference! Learn more at www.theDigital.Restaurant
🎙️📰Please subscribe to our newsletter and connect with Carl's Delivering the Digital Restaurant page on LinkedIn for their twice-a-month newsletter.

  continue reading

Chapters

1. The Digital Restaurant Sept 25 2025 (00:00:00)

2. Q1 - Insights from FSTEC (00:01:28)

3. Q2 - The QSR InTouch Insights Report (00:05:44)

4. Q3. Build vs Buy - that is the quesiton (00:15:37)

5. Q4 - ChowBus changes direction (00:20:35)

6. Q5. The value of digital menu boards explored (00:25:20)

114 episodes

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