Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Galen Low. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Galen Low or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

How Empathetic Communication Unlocks Innovation at Speed

54:24
 
Share
 

Manage episode 516117302 series 2286446
Content provided by Galen Low. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Galen Low or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Empathy isn't just a feel-good buzzword; it's infrastructure. In this episode, Galen Low chats with Andrea Goulet, communication systems architect and long-time software entrepreneur, about how empathy can act as a technical tool for collaboration, innovation, and high-performance in the age of AI.

Drawing from her experience building a $4M consultancy and translating complex human dynamics into actionable frameworks, Andrea breaks down the mechanics of empathy, why it matters more than ever, and how we can cultivate it in our teams to drive better outcomes. This isn't about being soft—it's about being strategic.

Resources from this episode:

  continue reading

Chapters

1. Empathy Reduces Friction (00:00:00)

2. Show Intro And Host Setup (00:01:33)

3. Defining Empathy As Infrastructure (00:02:18)

4. From Miscommunication To Frameworks (00:04:20)

5. The Four Components Of Empathy (00:08:35)

6. Protocols For Communication Fidelity (00:13:15)

7. Measuring Empathy With Real Metrics (00:17:14)

8. Small Experiments Beat Big Policies (00:19:50)

9. Chit Chat As Knowledge Transfer (00:23:01)

10. Ants, Bees, And Complex Systems (00:26:35)

11. Empathy’s Role In AI (00:30:26)

12. Tools Not Teammates: AI’s Purpose (00:35:34)

13. Closing, Resources, And Links (00:39:34)

223 episodes

Artwork
iconShare
 
Manage episode 516117302 series 2286446
Content provided by Galen Low. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Galen Low or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Empathy isn't just a feel-good buzzword; it's infrastructure. In this episode, Galen Low chats with Andrea Goulet, communication systems architect and long-time software entrepreneur, about how empathy can act as a technical tool for collaboration, innovation, and high-performance in the age of AI.

Drawing from her experience building a $4M consultancy and translating complex human dynamics into actionable frameworks, Andrea breaks down the mechanics of empathy, why it matters more than ever, and how we can cultivate it in our teams to drive better outcomes. This isn't about being soft—it's about being strategic.

Resources from this episode:

  continue reading

Chapters

1. Empathy Reduces Friction (00:00:00)

2. Show Intro And Host Setup (00:01:33)

3. Defining Empathy As Infrastructure (00:02:18)

4. From Miscommunication To Frameworks (00:04:20)

5. The Four Components Of Empathy (00:08:35)

6. Protocols For Communication Fidelity (00:13:15)

7. Measuring Empathy With Real Metrics (00:17:14)

8. Small Experiments Beat Big Policies (00:19:50)

9. Chit Chat As Knowledge Transfer (00:23:01)

10. Ants, Bees, And Complex Systems (00:26:35)

11. Empathy’s Role In AI (00:30:26)

12. Tools Not Teammates: AI’s Purpose (00:35:34)

13. Closing, Resources, And Links (00:39:34)

223 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play