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Ever notice how a new boss “fixes” a process that wasn’t broken—and six months later everyone is quietly doing it the old way again? That loop is costly for small businesses, and we sought a more effective approach. William Holsten, a business mistake prevention specialist, author, and former brand leader, will unpack why errors repeat and how to prevent them with simple, durable habits.
Holsten starts with the real first step after a leadership change: get out of the office and into your customers’ world. He lays out a practical script for face-to-face conversations that actually get the truth, plus ways to map the entire customer journey in a photo retail context—from file transfer and on-site kiosks to packaging, archival storage, and digital asset handling. From there, he breaks down his $10,000 mistake checklist: “no one actually needs this,” “death by assumption,” the “vanishing wallet” cash-flow squeeze, and “flying without a map.” Each comes with field-ready fixes: test-and-learn prototypes, quick price sensitivity checks, weekly cash forecasts with tripwires, and a one-page plan that nails proposition, differentiation, and unit economics.
Holsten also shares the origin and rebuild of PitchBurst, a dunk-tank alternative that delighted early users but failed on materials—until a full engineering rethink made it bulletproof. The lesson translates to imaging: validate not just demand but durability and workflow under real conditions. We explore using AI to cut through analysis paralysis, the value of mentors, experts, and naive observers, and a favorite tool he calls “uh-ohology”—learning from other people’s mistakes so you don’t pay the tuition yourself. Expect actionable tactics like pre-mortems, design thinking sprints, and daily “parachute checks” for backups, insurance, and lab mainte

Mediaclip
Mediaclip strives to continuously enhance the user experience while dramatically increasing revenue.
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Photo Imaging CONNECT
The Photo Imaging CONNECT conference, March 1-2, 2026, at the RIO Hotel and Resort in Las Vegas, N
Independent Photo Imagers
IPI is a member + trade association and a cooperative buying group in the photo + print industry.
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Hosted and produced by Gary Pageau
Edited by Olivia Pageau
Announcer: Erin Manning