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416: Can Employees Keep Up With Customers’ Tech Expectations?
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Manage episode 500027420 series 167788
Content provided by Forrester. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Forrester or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
As customers' expectations shift due to their adoption of new technologies, organizations need to adapt. TCQ, Forrester’s Technology Change Quotient, measures the readiness of employees, teams, and organizations to adapt to technology in a way that drives productivity, creativity, and inventiveness. J. P. Gownder, VP, Principal Analyst joins us to explain how. Featuring: J. P. Gownder, VP, Principal Analyst Show Notes: As customers' expectations shift due to their adoption of new technologies, organizations need to adapt. TCQ, Forrester’s Technology Change Quotient, measures the readiness of employees, teams, and organizations to adapt to technology in a way that drives productivity, creativity, and inventiveness. J. P. Gownder, VP, Principal Analyst joins us to explain: How the pace of technological change is accelerating What TCQ is and how it informs change leadership How to balance opportunities and challenges of rapid tech advancement What CX pros should understand about tech advancement to bridge the gap between customer expectation and employee ability To learn more, see J. P.'s blog post, Introducing Forrester's Technology Change Quotient. Forrester clients can also access the report, The Forrester Technology Change Quotient (TCQ) Assessment.
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203 episodes
MP3•Episode home
Manage episode 500027420 series 167788
Content provided by Forrester. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Forrester or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
As customers' expectations shift due to their adoption of new technologies, organizations need to adapt. TCQ, Forrester’s Technology Change Quotient, measures the readiness of employees, teams, and organizations to adapt to technology in a way that drives productivity, creativity, and inventiveness. J. P. Gownder, VP, Principal Analyst joins us to explain how. Featuring: J. P. Gownder, VP, Principal Analyst Show Notes: As customers' expectations shift due to their adoption of new technologies, organizations need to adapt. TCQ, Forrester’s Technology Change Quotient, measures the readiness of employees, teams, and organizations to adapt to technology in a way that drives productivity, creativity, and inventiveness. J. P. Gownder, VP, Principal Analyst joins us to explain: How the pace of technological change is accelerating What TCQ is and how it informs change leadership How to balance opportunities and challenges of rapid tech advancement What CX pros should understand about tech advancement to bridge the gap between customer expectation and employee ability To learn more, see J. P.'s blog post, Introducing Forrester's Technology Change Quotient. Forrester clients can also access the report, The Forrester Technology Change Quotient (TCQ) Assessment.
…
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203 episodes
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