Leading Without A Playbook W/ Stephanie Blair The Customer UnSuccess podcast

Leading Without a Playbook w/ Stephanie Blair

1d ago 35:54

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Stephanie Blair, founder and CEO of Know and Flourish, shares profound insights from her experience leading sales and customer success teams across the US and UK. Her stories reveal how understanding each team member's unique motivations and adapting leadership styles across different cultural contexts can transform team performance.
🎙️ Guest: Stephanie Blair
📣 Find Stephanie:
LinkedIn: https://www.linkedin.com/in/blairstephanie/
Know & Flourish: https://www.knowandflourish.com/
Substack: https://knowandflourish.substack.com/

🔥 Topics Covered:
🟣 Why career strategy matters just as much as customer strategy
🟣 The underestimated leadership skills every CSM should be developing
🟣 How to align personal growth with company growth without burning out
🟣 The importance of intentionality in career moves and leadership development
🟣 Why influencing up is critical for CSMs who want to lead with impact
🟣 The role of vulnerability and connection in effective leadership (inspired by Brené Brown)

📚 Resources & Mentions:

The Five Dysfunctions of a Team – Patrick Lencioni - https://amzn.to/3VICoST

The Myth of the Nice Girl – Fran Hauser - https://amzn.to/4gM8bfa

Radical Candor – Kim Scott - https://amzn.to/46ESMsA

🌐 Website
https://www.joedoestechtouch.com/

📰 Subscribe to the JDTT Newsletter –
Get raw insights, no-fluff frameworks, and tech touch tactics straight to your inbox: https://www.joedoestechtouch.com/jdttnewsletter
🎙️ Be a Guest on the Podcast
Have a CS horror story or digital-first strategy worth sharing? Submit to be a guest:https://www.joedoestechtouch.com/podcast

🔗 Connect with Joe on LinkedIn
https://www.linkedin.com/in/josephdigrande

📺 Watch Full Episodes on YouTube: https://www.youtube.com/channel/UCaH58ojbaWym4ej_PedQ4Fw

_______________________________

Tools:

Logitech Creators Blue Yeti USB Microphone: https://amzn.to/4nHOFDN

Logitech Brio 4K Webcam: https://amzn.to/3GtKsmx

Sony WH-1000XM4 Noise Cancelling Wireless Headphones: https://amzn.to/44Q0xv4

Apple 2024 MacBook Pro Laptop: https://amzn.to/4lH6u3W

Chapters

1. The Gong Story: Top Performers Who Avoid Spotlight (00:00:00)

2. Leadership Transitions: From Peer to Manager (00:10:20)

3. Understanding Different Motivators and Personalities (00:17:54)

4. Cultural Differences in Global Leadership (00:25:53)

5. Finding Resources and Communities to Level Up (00:27:40)

20 episodes