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Top Mistakes to Avoid as a Customer Success Leader
Manage episode 501311835 series 3555213
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Chapters
1. Introduction (00:00:00)
2. Common Mistakes in Customer Success Leadership (00:02:51)
3. Aligning Customer Success with Revenue (00:05:40)
4. Building Effective Teams and Metrics (00:08:49)
5. Strategies for Exceptional Customer Success Leadership (00:11:35)
6. Defining Success and Tracking Impact (00:14:34)
7. Becoming a Strategic Partner in Customer Success (00:17:48)
8. Wrap up (00:20:35)
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