How To Drive Customer Adoption In The First 90 Days The Customer Success Pro podcast

How to Drive Customer Adoption in the First 90 Days

28d ago 31:47

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In this episode, Anika Zubair discusses the importance of the first 90 days in a customer's journey, emphasizing that this period is crucial for adoption and long-term success. She outlines common mistakes made by customer success managers, such as focusing too much on features rather than outcomes, and provides a detailed playbook for driving adoption. Anika shares personal experiences and lessons learned, highlighting the significance of understanding customer needs and celebrating quick wins. The episode concludes with a practical challenge for listeners to apply the discussed strategies to their own accounts.
Chapters
00:00 The Crucial First 90 Days
09:12 Common Mistakes in Customer Success
18:31 A Playbook for Driving Adoption
19:56 Personal Insights and Lessons Learned
27:43 Weekly Challenge
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Chapters

1. The Crucial First 90 Days (00:00:00)

2. Common Mistakes in Customer Success (00:09:12)

3. A Playbook for Driving Adoption (00:18:31)

4. Personal Insights and Lessons Learned (00:19:56)

5. Weekly Challenge (00:27:43)

39 episodes