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Active Listening in Customer Success: The Skill That Changes Everything
Manage episode 496015764 series 3555213
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In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the critical role of active listening in customer success. She discusses common mistakes customer success professionals make, such as listening to reply instead of understanding, and offers practical strategies to enhance listening skills. Anika shares personal experiences and actionable tips to help listeners become better active listeners, ultimately leading to improved customer relationships and increased revenue opportunities.
Chapters
00:00 Introduction to Customer Success and Active Listening
01:40 The Importance of Active Listening in Customer Success
08:01 Common Mistakes in Listening and How to Avoid Them
12:32 Strategies for Effective Active Listening
17:17 Real-Life Application of Active Listening
20:07 Recap and Final Thoughts on Active Listening
Connect with Anika Zubair:
Website: https://thecustomersuccesspro.com/
LinkedIn: https://www.linkedin.com/in/anikazubair/
CSM RevUP Academy: https://thecustomersuccesspro.com/revup
#customersuccesspro #podcast #customersuccessmanager
Want to be our next guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest
Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event
Chapters
1. Introduction to Customer Success and Active Listening (00:00:00)
2. The Importance of Active Listening in Customer Success (00:01:40)
3. Common Mistakes in Listening and How to Avoid Them (00:08:01)
4. Strategies for Effective Active Listening (00:12:32)
5. Real-Life Application of Active Listening (00:17:07)
6. Recap and Final Thoughts on Active Listening (00:20:12)
34 episodes
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