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Active Listening in Customer Success: The Skill That Changes Everything
Manage episode 496015764 series 3555213
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Chapters
1. Introduction to Customer Success and Active Listening (00:00:00)
2. The Importance of Active Listening in Customer Success (00:01:40)
3. Common Mistakes in Listening and How to Avoid Them (00:08:01)
4. Strategies for Effective Active Listening (00:12:32)
5. Real-Life Application of Active Listening (00:17:07)
6. Recap and Final Thoughts on Active Listening (00:20:12)
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