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#27 Rob Lajeunesse - Angi : Einstein, AI & Service Cloud Voice

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Manage episode 514918370 series 3596357
Content provided by Hiring Hero Khero & Data "Maz" Dave, Hiring Hero Khero, and Data "Maz" Dave. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hiring Hero Khero & Data "Maz" Dave, Hiring Hero Khero, and Data "Maz" Dave or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Featured: Rob Lajeunesse
As Senior Director of Product Management at Angi, Rob leads a team of Product Managers to deliver transformative technology solutions for Sales and Care, including Salesforce (Service Cloud, Sales Cloud), Medallia, Playvox, and SMS platforms.
His focus is on driving user-centric products that enhance homeowner and pro experiences while optimizing operational efficiency through AI and CRM innovations.
His team has successfully executed four major Salesforce migrations, impacting over 1500 users, and implemented workforce management (Playvox) and customer engagement (Medallia) tools, achieving 25% CSAT improvements and 45% cost reductions in priority channels. I’ve also spearheaded AI strategies, including pilots like interaction summarization, reducing handle times by 10% in weeks.
With a background in award-winning innovation (e.g., Sparkvents, a Bluetooth-based networking solution), Rob thrives in collaborating with cross-functional stakeholders to translate complex needs into scalable products.
He is passionate about leveraging technology to solve real-world challenges and committed to driving measurable value through strategic product leadership.

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/
Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/

  continue reading

31 episodes

Artwork
iconShare
 
Manage episode 514918370 series 3596357
Content provided by Hiring Hero Khero & Data "Maz" Dave, Hiring Hero Khero, and Data "Maz" Dave. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Hiring Hero Khero & Data "Maz" Dave, Hiring Hero Khero, and Data "Maz" Dave or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Featured: Rob Lajeunesse
As Senior Director of Product Management at Angi, Rob leads a team of Product Managers to deliver transformative technology solutions for Sales and Care, including Salesforce (Service Cloud, Sales Cloud), Medallia, Playvox, and SMS platforms.
His focus is on driving user-centric products that enhance homeowner and pro experiences while optimizing operational efficiency through AI and CRM innovations.
His team has successfully executed four major Salesforce migrations, impacting over 1500 users, and implemented workforce management (Playvox) and customer engagement (Medallia) tools, achieving 25% CSAT improvements and 45% cost reductions in priority channels. I’ve also spearheaded AI strategies, including pilots like interaction summarization, reducing handle times by 10% in weeks.
With a background in award-winning innovation (e.g., Sparkvents, a Bluetooth-based networking solution), Rob thrives in collaborating with cross-functional stakeholders to translate complex needs into scalable products.
He is passionate about leveraging technology to solve real-world challenges and committed to driving measurable value through strategic product leadership.

Talking with the people who own the largest and most complex CRM systems.
https://www.crmsuccess.show/
Your Host on LinkedIn:
Maz: https://www.linkedin.com/in/davidmasri/
Khero: https://www.linkedin.com/in/kherothetxrecruiter/

  continue reading

31 episodes

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