Perfection feels noble—until it nukes your margins. In this episode, we unpack the real tension contractors face between delivering “flawless” work and building a healthy business. From online reviews and tool choices to HVAC upgrades, diamonds, and lifetime warranties with asterisks, we show how quality is a sliding scale—not a binary. You’ll learn how to define quality up front, price the last 10% that costs 90% of the effort, and use scope clarity to prevent end-of-project “milk it” moments.

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