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How Ambient Technology & AI are the Future of Patient Care
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Welcome to The Connection: Where Tech Meets Humanity in Healthcare podcast, brought to you by RLDatix.
In this episode, Liz Jones and Darren Kilroy are joined by Henry Morriss, Director of Clinical Informatics at Manchester Foundation Trust, to dive into how ambient technology is revolutionising patient care documentation.
What You’ll Learn:
- How ambient technology is reducing documentation burden for nurses and clinicians while improving patient interaction
- Why AI-generated communications often demonstrate more perceived humanity than clinician-written responses
- The critical role of data validation in managing hospital waiting lists effectively
- How wearable technology and predictive analytics are enabling early intervention in chronic disease management
- Why co-designing digital transformation is essential for shifting care delivery from hospitals to community settings
Dr. Henry Morriss serves as the Director of Clinical Informatics at Manchester Foundation Trust, one of the largest NHS trusts in the UK. With dual specialities in emergency medicine and intensive care, Henry Morriss has evolved from his clinical roots to become a pioneering figure in healthcare digitalisation. His journey includes serving as Chief Medical Informatics Officer (CMIO) and leading the successful implementation of the EPIC Electronic Health Record system across the trust's ten hospitals. Currently heading the clinical informatics team, Henry is at the forefront of integrating artificial intelligence and digital solutions in healthcare while ensuring clinical leadership remains central to technological advancement.
👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉
Episode Highlights
- [00:49 - 05:03] How Ambient Tech Is Quietly Revolutionising Patient Care
Ambient tech in healthcare isn't just about automation; it's about giving time back to caregivers. When implemented well, it lightens the documentation load for nurses, improves patient safety by capturing data passively, and even brings a touch of perceived humanity to clinical communication. However, close collaboration with patient safety teams and careful oversight are required to avoid errors like AI hallucinations. The goal? More hands-on care, less admin, and a friendlier, more efficient healthcare experience for everyone.
- [05:03 - 09:25] Why Fixing the Waiting List Beats Hiring More Staff
Digital transformation in healthcare goes down to clean, accurate data and smart operations. As hospitals go digital, performance might temporarily dip; not because things get worse, but because visibility finally reveals what needs fixing. That's why validating and tidying up waiting lists is more impactful and cost-effective than simply adding more staff. With the right data and digital tools, you can prioritize patients based on need, automate routine checks, and reduce unnecessary hospital visits, especially for chronic conditions.
- [12:21 - 16:15] Why Smarter Data Sharing Could Be the NHS’s Biggest Breakthrough Yet
To truly unlock the potential of healthcare data, we need to move past the politics and fear around its use. When anonymised data is used responsibly and transparently, like in the care of the national vaccination rollout, it can drive massive improvement in planning, resource allocation, and patient safety. The real opportunity lies in better integration between systems, empowering patients to be data champions, and making sure everyone, from national bodies to local providers, is talking to each other.
👉 At RLDatix, we understand that health and care is a complex landscape where technology must work hand-in-hand with human expertise. In our podcast, we explore how our commitment to safety and operational efficiency can improve the daily experiences of health and care professionals while keeping patient safety at the core of everything we do. 🎉
To find out more, visit rldatix.com 🏥
Quotes for Snippets
- “Generative AI is our next journey where you're asking it to summarise the notes, and clearly a massive benefit if you're coming on to intensive care to start your new block.” — Henry Morriss
- “If we get ambient right, we can transform nursing care, releasing time to care and hands-on with the patient while capturing information in the background.” — Henry Morriss
- “We need to empower the patients to be able to care for themselves and be far more engaged in that journey themselves.” — Henry Morriss
- “Successful innovation has to be a multidisciplinary team effort. For it to be successful, you need everyone aligned, from the patient, from the staff, to the clinical informatics, to the tech guys.” — Henry Morriss
Episode Resources
The Connection: Where Tech Meets Humanity in Healthcare is handcrafted by our friends over at: fame.so
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