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Decoding Human Behaviour: Anthony Laye on Mastering Client Relationships

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Content provided by Professional Conference Organisers Association. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Professional Conference Organisers Association or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Anthony Laye reveals the power of understanding human behavior in business and events. In this episode, he shares strategies for reading body language, responding to client feedback, and ensuring your communication resonates deeply. He emphasizes the importance of embodying the words you speak and developing consistent, small habits to improve your communication skills.
About Anthony Laye:
Behaviour Expert, Anthony Laye has an exceptional ability to understand how we think and behave. Through Anthony's insights, you can elevate your professional communication to stand out, win trust and amplify your influence. Imagine becoming so attuned to your customers' needs that you can deliver experiences that far exceed their expectations. But there's more to Anthony than just reading and influencing people. He also shows you how to understand and influence the way you are thinking too, so you can build more self confidence and awareness.
Anthony’s LinkedIn: https://www.linkedin.com/in/anthonylaye/
Website: https://www.anthonylaye.com/
About The PCOA:
The PCO Association is the leading body representing the interests of Professional Conference Organisers and Event Managers in Australia and New Zealand.
The Association’s objectives are to increase the standard of professionalism of its members and promote a better understanding of the roles, functions and contributions of Professional Conference Organisers and Event Managers and other practitioners in the conference and event sector.
Website: www.pco.asn.au
About Connected Event Group:
At Connected Event Group we offer innovation and creativity in audio-visual services and event production, employing technical solutions that help people and businesses communicate with each other. We’ve been translating event technologies for our clients for over two decades specialising in AV equipment and service, technical event production management and broadcasting, across a range of industries. We’re experts in making the impossible possible.
Website: www.connectedeventgroup.com
About Libbie Ray:
Libbie Ray is the Director of Connected Event Group and the President of the Entrepreneurs Organisation Sydney. Libbie's 20 years of experience across marketing, events, technology, and broadcast production provides a well-rounded approach to the new world of events. Libbie's passionate about sharing her knowledge and insights and works with Skills IQ and TAFE to assist in the development of the training and education framework for her sector.
Libbie’s LinkedIn: https://www.linkedin.com/in/libbie-ray/
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37 episodes

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Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on November 10, 2025 01:22 (1M ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 513294268 series 3357040
Content provided by Professional Conference Organisers Association. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Professional Conference Organisers Association or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Anthony Laye reveals the power of understanding human behavior in business and events. In this episode, he shares strategies for reading body language, responding to client feedback, and ensuring your communication resonates deeply. He emphasizes the importance of embodying the words you speak and developing consistent, small habits to improve your communication skills.
About Anthony Laye:
Behaviour Expert, Anthony Laye has an exceptional ability to understand how we think and behave. Through Anthony's insights, you can elevate your professional communication to stand out, win trust and amplify your influence. Imagine becoming so attuned to your customers' needs that you can deliver experiences that far exceed their expectations. But there's more to Anthony than just reading and influencing people. He also shows you how to understand and influence the way you are thinking too, so you can build more self confidence and awareness.
Anthony’s LinkedIn: https://www.linkedin.com/in/anthonylaye/
Website: https://www.anthonylaye.com/
About The PCOA:
The PCO Association is the leading body representing the interests of Professional Conference Organisers and Event Managers in Australia and New Zealand.
The Association’s objectives are to increase the standard of professionalism of its members and promote a better understanding of the roles, functions and contributions of Professional Conference Organisers and Event Managers and other practitioners in the conference and event sector.
Website: www.pco.asn.au
About Connected Event Group:
At Connected Event Group we offer innovation and creativity in audio-visual services and event production, employing technical solutions that help people and businesses communicate with each other. We’ve been translating event technologies for our clients for over two decades specialising in AV equipment and service, technical event production management and broadcasting, across a range of industries. We’re experts in making the impossible possible.
Website: www.connectedeventgroup.com
About Libbie Ray:
Libbie Ray is the Director of Connected Event Group and the President of the Entrepreneurs Organisation Sydney. Libbie's 20 years of experience across marketing, events, technology, and broadcast production provides a well-rounded approach to the new world of events. Libbie's passionate about sharing her knowledge and insights and works with Skills IQ and TAFE to assist in the development of the training and education framework for her sector.
Libbie’s LinkedIn: https://www.linkedin.com/in/libbie-ray/
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