Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
…
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Content provided by Chris LoCurto. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chris LoCurto or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Similar to The Chris LoCurto Show
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Welcome to an exciting new season of the podcast Your Career: Choice or Chance? - as we dive into the ever-evolving world of GenAI in the Workplace and explore the latest trends, experiences, and career journeys shaping the future of work as AI is increasingly ingrained in it. Each episode provides fresh insights, addressing the transformative influence of GenAI in shaping the workforce of tomorrow, making it a must-listen for anyone interested in staying ahead in the ever-evolving world of ...
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612 | Mastering the Art of Difficult Conversations with Clients
Manage episode 464989698 series 93116
Content provided by Chris LoCurto. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chris LoCurto or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Tough client conversations are inevitable, but handling them well maintains trust and business relationships.
Unlike internal team discussions, a single misstep can cost you a client. In this episode of The Chris LoCurto Show, we cover five key principles for navigating these conversations confidently.
Why the Stakes Are Higher (00:03:22)
Clients don’t always give second chances. Mishandling a conversation can cost you more than one client—referrals are on the line.
Prepare Before the Conversation (00:13:03)
Going in unprepared leads to miscommunication. Gather perspective, avoid assumptions, and plan your approach.
Active Listening and Clarifying Questions (00:21:40)
Emotions run high. Ask questions, listen actively, and uncover the root of their concerns to find real solutions.
Communicate Clearly & Resolve the Issue (00:26:27)
Clients expect responsiveness, not perfection. Outline steps to fix the issue and reassure them you care.
Follow Up to Restore Trust (00:35:11)
Checking in after resolution shows clients they matter and builds long-term trust.
Next-Level Leadership LIVE Event 2025 (00:32:24)
Feeling overwhelmed? Join us at Next-Level Leadership LIVE for proven leadership strategies. Learn more at chrislocurto.com/liveevents.
Additional Resources (00:37:44)
Conclusion (00:38:36)
Difficult conversations, done right, strengthen relationships. Prepare, listen, communicate, and follow up to build trust.
If this helped, leave a review and share! Change your leadership, change your business, change your life!
…
continue reading
Unlike internal team discussions, a single misstep can cost you a client. In this episode of The Chris LoCurto Show, we cover five key principles for navigating these conversations confidently.
Why the Stakes Are Higher (00:03:22)
Clients don’t always give second chances. Mishandling a conversation can cost you more than one client—referrals are on the line.
Prepare Before the Conversation (00:13:03)
Going in unprepared leads to miscommunication. Gather perspective, avoid assumptions, and plan your approach.
Active Listening and Clarifying Questions (00:21:40)
Emotions run high. Ask questions, listen actively, and uncover the root of their concerns to find real solutions.
Communicate Clearly & Resolve the Issue (00:26:27)
Clients expect responsiveness, not perfection. Outline steps to fix the issue and reassure them you care.
Follow Up to Restore Trust (00:35:11)
Checking in after resolution shows clients they matter and builds long-term trust.
Next-Level Leadership LIVE Event 2025 (00:32:24)
Feeling overwhelmed? Join us at Next-Level Leadership LIVE for proven leadership strategies. Learn more at chrislocurto.com/liveevents.
Additional Resources (00:37:44)
- Episode 379: Role-playing tough conversations for better conflict resolution.
- Episode 594: Stop avoiding tough conversations and build a healthier workplace.
Conclusion (00:38:36)
Difficult conversations, done right, strengthen relationships. Prepare, listen, communicate, and follow up to build trust.
If this helped, leave a review and share! Change your leadership, change your business, change your life!
622 episodes
Share
Manage episode 464989698 series 93116
Content provided by Chris LoCurto. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Chris LoCurto or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Tough client conversations are inevitable, but handling them well maintains trust and business relationships.
Unlike internal team discussions, a single misstep can cost you a client. In this episode of The Chris LoCurto Show, we cover five key principles for navigating these conversations confidently.
Why the Stakes Are Higher (00:03:22)
Clients don’t always give second chances. Mishandling a conversation can cost you more than one client—referrals are on the line.
Prepare Before the Conversation (00:13:03)
Going in unprepared leads to miscommunication. Gather perspective, avoid assumptions, and plan your approach.
Active Listening and Clarifying Questions (00:21:40)
Emotions run high. Ask questions, listen actively, and uncover the root of their concerns to find real solutions.
Communicate Clearly & Resolve the Issue (00:26:27)
Clients expect responsiveness, not perfection. Outline steps to fix the issue and reassure them you care.
Follow Up to Restore Trust (00:35:11)
Checking in after resolution shows clients they matter and builds long-term trust.
Next-Level Leadership LIVE Event 2025 (00:32:24)
Feeling overwhelmed? Join us at Next-Level Leadership LIVE for proven leadership strategies. Learn more at chrislocurto.com/liveevents.
Additional Resources (00:37:44)
Conclusion (00:38:36)
Difficult conversations, done right, strengthen relationships. Prepare, listen, communicate, and follow up to build trust.
If this helped, leave a review and share! Change your leadership, change your business, change your life!
…
continue reading
Unlike internal team discussions, a single misstep can cost you a client. In this episode of The Chris LoCurto Show, we cover five key principles for navigating these conversations confidently.
Why the Stakes Are Higher (00:03:22)
Clients don’t always give second chances. Mishandling a conversation can cost you more than one client—referrals are on the line.
Prepare Before the Conversation (00:13:03)
Going in unprepared leads to miscommunication. Gather perspective, avoid assumptions, and plan your approach.
Active Listening and Clarifying Questions (00:21:40)
Emotions run high. Ask questions, listen actively, and uncover the root of their concerns to find real solutions.
Communicate Clearly & Resolve the Issue (00:26:27)
Clients expect responsiveness, not perfection. Outline steps to fix the issue and reassure them you care.
Follow Up to Restore Trust (00:35:11)
Checking in after resolution shows clients they matter and builds long-term trust.
Next-Level Leadership LIVE Event 2025 (00:32:24)
Feeling overwhelmed? Join us at Next-Level Leadership LIVE for proven leadership strategies. Learn more at chrislocurto.com/liveevents.
Additional Resources (00:37:44)
- Episode 379: Role-playing tough conversations for better conflict resolution.
- Episode 594: Stop avoiding tough conversations and build a healthier workplace.
Conclusion (00:38:36)
Difficult conversations, done right, strengthen relationships. Prepare, listen, communicate, and follow up to build trust.
If this helped, leave a review and share! Change your leadership, change your business, change your life!
622 episodes
All episodes
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Similar to The Chris LoCurto Show
Some Goodness is hosted by Richard Ellis, a seasoned sales leader passionate about inviting top business minds to share their wisdom. Each episode is only 15-20 minutes, perfect for your commute or workout.
…
continue reading
Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
…
continue reading
Welcome to an exciting new season of the podcast Your Career: Choice or Chance? - as we dive into the ever-evolving world of GenAI in the Workplace and explore the latest trends, experiences, and career journeys shaping the future of work as AI is increasingly ingrained in it. Each episode provides fresh insights, addressing the transformative influence of GenAI in shaping the workforce of tomorrow, making it a must-listen for anyone interested in staying ahead in the ever-evolving world of ...
…
continue reading
1
The Brutal Truth about Sales and Selling - We interview the world's best B2B Enterprise salespeople.
Brian Burns
10k279
No BS Allowed - Are you sick of empty suits telling you to work harder? - Learn about The Maverick Selling Method, which models the world's best salespeople and what they do differently. If you are in sales and are passionate about selling, you will like this podcast. The focus is on b2b sales and selling. If you are selling or in sales, this podcast is for you. I cover cold calling, spin selling, challenger sale, solution selling, and advanced selling skills. Strategic selling, LinkedIn, sa ...
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
The Craig Groeschel Leadership Podcast offers personal, practical coaching lessons that take the mystery out of leadership. In each episode of the Craig Groeschel Leadership Podcast, Craig brings you empowering insights and easy-to-understand takeaways you can use to lead yourself and lead your team. You’ll learn effective ways to grow as a leader, optimize your time, develop your team, and structure your organization.
…
continue reading
Yes, you can start your own business. And no, you don’t need an expensive degree (or the debt that comes with it). You also don’t need to: Take out a loan Quit your job (right away) Risk your financial stability You just need a little guidance, and the habits it takes to follow through. On The $100 MBA Show, we share the practical, on-the-ground strategies and skills you need to turn your business idea into the future you want. Host Omar Zenhom is a road-tested entrepreneur, business coach, ...
…
continue reading
Career & Life Journeys: Hosted by Adam Posner, he interviews top experts, entrepreneurs, and thought leaders from the world of Entrepreneurship, Talent Acquisition, Personal Growth, and other world-class amazing humans to decode their success via their insights into their own career journeys and personal growth. The goal of #thePOZcast is to showcase amazing humans who share their stories to inspire you to harness your inner tenacity to drive your life and career forward. Adam Posner is the ...
…
continue reading
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