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ep17: Handling Parent Concerns with Grace: Navigating Complaints Without Losing Trust

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Manage episode 509410878 series 3492640
Content provided by Erica Saccoccio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Erica Saccoccio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

In Episode 17 of our 24 podcasts in 24 hours marathon for International Podcast Day, Erica Saccoccio shares strategies for handling parent concerns with professionalism and empathy.

Learn how to address complaints calmly, maintain trust, and turn challenging conversations into opportunities for connection and growth. This episode is perfect for childcare directors, assistant directors, and emerging leaders who want to strengthen relationships with families while keeping their center running smoothly.

👉 Don’t forget—we’re celebrating 3,000 watch hours and over 2,000 subscribers on YouTube! Subscribe, share this episode with a colleague, and practice one strategy today to handle parent concerns with confidence and grace.

Because how you respond to parents sets the tone for your entire program. 🌟

Support the show

🎉 Special Thanks to Our Sponsor: Jackrabbit Care

Huge thanks to our sponsor Jackrabbit Care—the #1 childcare management software trusted by thousands of programs.

🖥️ Ready to stop chasing paperwork and start leading with ease?
📅 Set up your FREE demo today at Child Care Podcasts | Jackrabbit Care

  continue reading

487 episodes

Artwork
iconShare
 
Manage episode 509410878 series 3492640
Content provided by Erica Saccoccio. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Erica Saccoccio or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

In Episode 17 of our 24 podcasts in 24 hours marathon for International Podcast Day, Erica Saccoccio shares strategies for handling parent concerns with professionalism and empathy.

Learn how to address complaints calmly, maintain trust, and turn challenging conversations into opportunities for connection and growth. This episode is perfect for childcare directors, assistant directors, and emerging leaders who want to strengthen relationships with families while keeping their center running smoothly.

👉 Don’t forget—we’re celebrating 3,000 watch hours and over 2,000 subscribers on YouTube! Subscribe, share this episode with a colleague, and practice one strategy today to handle parent concerns with confidence and grace.

Because how you respond to parents sets the tone for your entire program. 🌟

Support the show

🎉 Special Thanks to Our Sponsor: Jackrabbit Care

Huge thanks to our sponsor Jackrabbit Care—the #1 childcare management software trusted by thousands of programs.

🖥️ Ready to stop chasing paperwork and start leading with ease?
📅 Set up your FREE demo today at Child Care Podcasts | Jackrabbit Care

  continue reading

487 episodes

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