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113. Using heatmaps & recordings to improve Hotjar's knowledge base, with Karissa Van Baule

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Manage episode 296971252 series 2360471
Content provided by Cherryleaf. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cherryleaf or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar.

We discuss how she has used heatmaps and playback recordings to improve Hotjar's knowledge base.

  • What does Hotjar do?
  • Why are heatmaps important?
  • How have you used heatmaps and recordings to improve Hotjar's knowledge base?
  • How easy is this to do?
  • How much time should you schedule?
  • What have been the benefits?
  • What have been the downsides?
  • If people want more information, where should they go?

More information:

The Importance of Using Analytics and Feedback for your Documentation - conference presentation recording

Take our quiz:

What type of technical writer are you?

Cherryleaf newsletter

To contact Cherryleaf: [email protected]

  continue reading

104 episodes

Artwork
iconShare
 
Manage episode 296971252 series 2360471
Content provided by Cherryleaf. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Cherryleaf or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

We talk to Karissa Van Baulen, Customer Education Lead and Knowledge Base Owner at Hotjar.

We discuss how she has used heatmaps and playback recordings to improve Hotjar's knowledge base.

  • What does Hotjar do?
  • Why are heatmaps important?
  • How have you used heatmaps and recordings to improve Hotjar's knowledge base?
  • How easy is this to do?
  • How much time should you schedule?
  • What have been the benefits?
  • What have been the downsides?
  • If people want more information, where should they go?

More information:

The Importance of Using Analytics and Feedback for your Documentation - conference presentation recording

Take our quiz:

What type of technical writer are you?

Cherryleaf newsletter

To contact Cherryleaf: [email protected]

  continue reading

104 episodes

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