In this episode, host Kevin Lancaster sits down with Gerwai Todd, the dynamic CEO of TimeZest and PIA, to unravel his bold journey of leading two cutting-edge companies while revolutionizing MSP service delivery. From humble beginnings in banking to scaling tech startups and mastering AI-driven automation, Gerwai shares how he’s reshaping the customer experience and solving the “ticket problem” MSPs face daily. Tune in for insights on building commercially viable tech, bootstrapping success, and managing global teams—all while balancing innovation with relentless focus. Whether you're a tech entrepreneur or just love a story of grit and strategy, this episode is packed with lessons to elevate your game. Don't miss it!