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We dive into the critical healthcare challenge of maintaining patient engagement between visits and how it leads to missed appointments and preventable ER visits that strain the entire system financially and operationally.
• Root causes include practical barriers like transportation issues, simple forgetfulness, symptom uncertainty, and feeling disconnected from care teams
• Continuous engagement models like Addison Care offer solutions through appointment reminders, transportation coordination, and symptom monitoring tools
• Cultural sensitivity in engagement systems helps make healthcare feel more approachable to different communities
• "Gentle accountability" provides friendly, supportive nudges rather than punitive monitoring
• These systems serve as early warning mechanisms, allowing providers to intervene before situations become emergencies
• Continuous engagement directly supports value-based care goals by improving outcomes while managing costs
• Building support bridges beyond formal healthcare encounters could transform both individual health outcomes and system efficiency
Think about how intentionally building these kinds of support bridges, extending care beyond formal encounters, could change the game for health and well-being—for individuals and for the whole system.
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