In this episode, Phil digs into one of the hardest parts of running and growing a business: leading through change. He shares real world stories from his years running an IT consulting business, from introducing ergonomic keyboards to resistant teams, to overhauling document management systems, to navigating the painful shift from hourly billing to block hour retainers. He unpacks why people resist change, how ego complicates leadership decisions, and the practical steps every business owner should take to plan, communicate, train, and follow up when implementing new systems. If you have ever struggled to evolve your business, handle pushback, or adapt to shifting seasons, this conversation will give you a roadmap for managing change with clarity and confidence.