Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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Episode 419: A Better Way to Do Broadband Support with Mike Roddy
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Manage episode 473264304 series 2524020
Content provided by The Broadband Bunch and Pete Pizzutillo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Broadband Bunch and Pete Pizzutillo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of the Broadband Bunch, host Brad Hine chats with Mike Roddy, CEO of GOCare, about the evolution of customer support in the broadband industry. They explore how omnichannel strategies—unifying support across phone, chat, SMS, and more—can reduce churn, boost satisfaction, and streamline operations. With decades of industry insight, Mike shares how GOCare is helping providers deliver the seamless, data-driven experiences today’s customers expect.
…
continue reading
416 episodes
MP3•Episode home
Manage episode 473264304 series 2524020
Content provided by The Broadband Bunch and Pete Pizzutillo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Broadband Bunch and Pete Pizzutillo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of the Broadband Bunch, host Brad Hine chats with Mike Roddy, CEO of GOCare, about the evolution of customer support in the broadband industry. They explore how omnichannel strategies—unifying support across phone, chat, SMS, and more—can reduce churn, boost satisfaction, and streamline operations. With decades of industry insight, Mike shares how GOCare is helping providers deliver the seamless, data-driven experiences today’s customers expect.
…
continue reading
416 episodes
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