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From First Click to Final Clean_ The New Guest Experience in 2025

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Manage episode 502261833 series 3070652
Content provided by Mark Simpson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Simpson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

🎙 Welcome back to the Episode 792 of Boostly Podcast! 🎙👋 Welcome to Boostly, where we give STR and MTR owners and managers the tools, strategies, and support to win more direct bookings — no fluff, no ads.

In this special Boostly Spotlight episode, Mark Simpson is joined by Christina Vassel, Director of Partnerships at Turno, the cleaning automation platform built for hosts. Together they dive into what the guest journey really looks like in 2025—from the very first click to the final clean—and how you can impress guests at every stage.

Christina explains how Turno’s data-driven “Quality Center” helps hosts track cleanliness scores, manage turnovers, and avoid costly negative reviews. She also shares insights from Turno’s partnership with Airbnb, revealing how cleanliness ratings directly impact reservations. Mark follows up with practical marketing tactics for pre- and post-booking that ensure you turn lookers into bookers—and keep guests from cancelling.

Let's jump in.

https://turno.com/

💡 This video is part of our free training series to help you grow your short-term rental business and take control away from OTAs.

Connect with Boostly

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Boostly.co.uk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Boostly.co.uk/5steps⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://instagram.com/boostlyuk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Boostly.co.uk/podcast⁠⁠⁠⁠⁠⁠⁠⁠

  continue reading

755 episodes

Artwork
iconShare
 
Manage episode 502261833 series 3070652
Content provided by Mark Simpson. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mark Simpson or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

🎙 Welcome back to the Episode 792 of Boostly Podcast! 🎙👋 Welcome to Boostly, where we give STR and MTR owners and managers the tools, strategies, and support to win more direct bookings — no fluff, no ads.

In this special Boostly Spotlight episode, Mark Simpson is joined by Christina Vassel, Director of Partnerships at Turno, the cleaning automation platform built for hosts. Together they dive into what the guest journey really looks like in 2025—from the very first click to the final clean—and how you can impress guests at every stage.

Christina explains how Turno’s data-driven “Quality Center” helps hosts track cleanliness scores, manage turnovers, and avoid costly negative reviews. She also shares insights from Turno’s partnership with Airbnb, revealing how cleanliness ratings directly impact reservations. Mark follows up with practical marketing tactics for pre- and post-booking that ensure you turn lookers into bookers—and keep guests from cancelling.

Let's jump in.

https://turno.com/

💡 This video is part of our free training series to help you grow your short-term rental business and take control away from OTAs.

Connect with Boostly

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Boostly.co.uk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Boostly.co.uk/5steps⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://instagram.com/boostlyuk⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://Boostly.co.uk/podcast⁠⁠⁠⁠⁠⁠⁠⁠

  continue reading

755 episodes

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