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Systems Save the Day: David Mulcahy on Scaling O’Deer, Launching Ghost Scoopers & Leading Through Crisis

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Manage episode 494987091 series 2899207
Content provided by The Boardroom Buzz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Boardroom Buzz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

When a life-threatening brain injury sidelined his five-year-old son, David Mulcahy discovered whether the playbook he’d written for O’Deer South Shore & Cape Cod (natural deer, tick & mosquito control) could truly run without him. Spoiler: it did—and the EOS-driven machine now powers 26 spray rigs, year-round revenue and a fast-growing spinoff called Ghost Scoopers. David joins the Blue-Collar Twins to share how franchise systems, profit-share incentives and relentless KPI tracking kept the wheels turning while his family focused on recovery—and why recurring-service operators should fix their P&Ls before they chase the next shiny tactic.

You’ll hear:

  • Franchise Reality Check – leaving a multigenerational fuel-oil business to buy the second O’Deer franchise (2014).
  • Door-Knock Data – hose-reel saturation vs. backpack mist blowers, and the all-natural edge in a regulation minefield.
  • Stacking Seasons – adding deer control for winter cash flow and six-day scheduling that boosts capacity 16 %.
  • People Math – commission plans that let top techs earn high-20s/hour, 50 % re-hire rates, and Slack-era training loops.
  • Ghost Scoopers – turning a service-manager partnership into a profitable dog-waste brand (no franchise needed).
  • Crisis Test – the 45-day hospital stretch that proved dashboards, one-page weeklies and empowered managers really work.
  • Next Moves – $10 M infrastructure on a $5 M base, AI phone agents (“Charlie”), and job-description tightening before the leap.

From PE Teachers to Pest Control Owners: The Julio Twins Share Their POTOMAC Experience

https://youtu.be/HAx9noqsqTo

https://www.linkedin.com/in/paulgiannamore

www.potomaccompany.com

https://bluecollartwins.com

Produced by: www.verbell.ltd

Timestamps (podcast.co-ready)

00:00 – Cold-open: subdural hematoma, emergency brain surgery & a leadership gut-check

00:58 – Show intro: twin hosts frame David’s dual businesses (O’Deer + Ghost Scoopers)

02:56 – Leaving a family fuel-oil company after dad says “no ownership path”

04:53 – Why O’Deer’s hose-and-reel model beats backpack mist blowers for drift & season length

07:00 – Buying full control of South Shore territory; early cash-flow stretch moves

11:00 – Systems vs. hope: falling in love with P&Ls and annual budgeting

13:30 – Six-day routes, 26 trucks, 24 techs: capacity math & burnout prevention

18:15 – Commission structure: base + production %, monthly stretch bonus, low respray requirements

24:20 – Quality-assurance ride-alongs & Slack video feedback loops

27:00 – Son Wyatt’s accident (Jan 2023): 250 ml bleed, 45-day inpatient rehab

30:10 – General manager runs ops on one-page weekly reports; family splits hospital shifts

33:00 – Coaching & masterminds: why recurring-revenue founders must know unit economics first

36:40 – Launching Ghost Scoopers with GM Zach; positioning it as a training-ground equity play

41:00 – Insurance, cameras & the van-driver age dilemma

48:00 – AI agent “Charlie” starts reactivating lapsed customers via calls & SMS

50:00 – Wrap-up: present leadership, future $10 M vision, and living core values after crisis

52:00 – Outro & Private-Equity Masterclass CTA

  continue reading

220 episodes

Artwork
iconShare
 
Manage episode 494987091 series 2899207
Content provided by The Boardroom Buzz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Boardroom Buzz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

When a life-threatening brain injury sidelined his five-year-old son, David Mulcahy discovered whether the playbook he’d written for O’Deer South Shore & Cape Cod (natural deer, tick & mosquito control) could truly run without him. Spoiler: it did—and the EOS-driven machine now powers 26 spray rigs, year-round revenue and a fast-growing spinoff called Ghost Scoopers. David joins the Blue-Collar Twins to share how franchise systems, profit-share incentives and relentless KPI tracking kept the wheels turning while his family focused on recovery—and why recurring-service operators should fix their P&Ls before they chase the next shiny tactic.

You’ll hear:

  • Franchise Reality Check – leaving a multigenerational fuel-oil business to buy the second O’Deer franchise (2014).
  • Door-Knock Data – hose-reel saturation vs. backpack mist blowers, and the all-natural edge in a regulation minefield.
  • Stacking Seasons – adding deer control for winter cash flow and six-day scheduling that boosts capacity 16 %.
  • People Math – commission plans that let top techs earn high-20s/hour, 50 % re-hire rates, and Slack-era training loops.
  • Ghost Scoopers – turning a service-manager partnership into a profitable dog-waste brand (no franchise needed).
  • Crisis Test – the 45-day hospital stretch that proved dashboards, one-page weeklies and empowered managers really work.
  • Next Moves – $10 M infrastructure on a $5 M base, AI phone agents (“Charlie”), and job-description tightening before the leap.

From PE Teachers to Pest Control Owners: The Julio Twins Share Their POTOMAC Experience

https://youtu.be/HAx9noqsqTo

https://www.linkedin.com/in/paulgiannamore

www.potomaccompany.com

https://bluecollartwins.com

Produced by: www.verbell.ltd

Timestamps (podcast.co-ready)

00:00 – Cold-open: subdural hematoma, emergency brain surgery & a leadership gut-check

00:58 – Show intro: twin hosts frame David’s dual businesses (O’Deer + Ghost Scoopers)

02:56 – Leaving a family fuel-oil company after dad says “no ownership path”

04:53 – Why O’Deer’s hose-and-reel model beats backpack mist blowers for drift & season length

07:00 – Buying full control of South Shore territory; early cash-flow stretch moves

11:00 – Systems vs. hope: falling in love with P&Ls and annual budgeting

13:30 – Six-day routes, 26 trucks, 24 techs: capacity math & burnout prevention

18:15 – Commission structure: base + production %, monthly stretch bonus, low respray requirements

24:20 – Quality-assurance ride-alongs & Slack video feedback loops

27:00 – Son Wyatt’s accident (Jan 2023): 250 ml bleed, 45-day inpatient rehab

30:10 – General manager runs ops on one-page weekly reports; family splits hospital shifts

33:00 – Coaching & masterminds: why recurring-revenue founders must know unit economics first

36:40 – Launching Ghost Scoopers with GM Zach; positioning it as a training-ground equity play

41:00 – Insurance, cameras & the van-driver age dilemma

48:00 – AI agent “Charlie” starts reactivating lapsed customers via calls & SMS

50:00 – Wrap-up: present leadership, future $10 M vision, and living core values after crisis

52:00 – Outro & Private-Equity Masterclass CTA

  continue reading

220 episodes

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