What happens when empathy matters more than technology? In this powerful conversation, Stephanie Carbone shares her dramatic journey from running AV shows and hacking demos, to becoming an IT director, to leading teams in the high-pressure MSP world.

From “like a firehouse in the mouth” to facing one of the hardest conversations of her life, Stephanie pulls no punches. She reveals:

✅ Why people skills outweigh technical skills in IT

✅ The hidden challenges of moving from internal IT to MSP life

✅ How empathy, communication, and culture can make or break client trust

✅ What it’s like being a woman leading in tech — and why it matters

If you’ve ever wondered what truly separates great IT leaders from the rest, this episode will open your eyes.

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