In this episode of The Best Boss Podcast, Diane Scott sits down with Dr. Katherine Meese, a nationally recognized expert in organizational behavior and co-author of The Human Margin: Building the Foundations of Trust with Quint Studer. Dr. Meese is reshaping the future of healthcare leadership by bringing science-backed insights to one of the most critical aspects of organizational success: trust.

Together, they explore why trust is not only foundational to performance, but also to wellbeing and retention. Dr. Meese shares groundbreaking research on the “middle management trust gap,” why cohesion and communication across all levels of leadership matter, and how leaders can rebuild trust once it’s been lost. From practical strategies like clarifying expectations to developing leaders for competence, this conversation offers actionable steps for anyone seeking to become the kind of boss people want to follow.

She also shares the story of her own best boss, the late Chuck Stokes, and what made his leadership unforgettable. His example echoes the number one trait identified in Diane’s research: the best bosses believe in their people and bring out strengths they didn’t know they had.

Whether you’re leading in healthcare or any other industry, this episode will inspire you to think differently about trust, leadership, and legacy.

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