What if the way you communicate with customer service could drastically improve your experience? We're here to tell you it can, and in this episode, we start by championing the importance of human interaction over automated systems. We share our personal frustrations, experiences, and the satisfaction of speaking to a live person when reaching out to companies. Think Chick-fil-A's top-tier service vs the voice recognition struggles with American Express and Walgreens.
We then dive deeper into the challenges of providing superior customer service, and its colossal impact on customer loyalty and reviews. We shine the spotlight on our experiences with Uber Eats and Virgin Cruise Lines, discussing the complexities of technology, the entitled customer, and the fine balance of achieving superior service. We bring to the foreground the value of customer service in business - how it can determine a customer's willingness to pay more.
Lastly, we tackle the pressing issues of automation, tipping, and the etiquette of writing reviews. As we journey from Amazon's game-changing customer service model to the contentious issue of tip distribution and guilt-tripping, we examine the impact of these on customer service. We finish off by addressing the thorny issue of entitlement in the service industry and the importance of empathy towards service providers. Buckle up for this enlightening discourse into the world of customer service!