Investment banking taught him speed, but Amir Prodensky needed something bigger to build.

Fresh from Revolut's hyper-growth chaos, Amir saw the massive gap in financial services customer experience. Insurance customers were stuck with phone queues and paper processes while expecting Amazon-level service.

So he built Strada: AI agents that handle every customer interaction across phone, text, email, and chat while maintaining perfect context. These aren't simple chatbots—they connect to core insurance systems and take real actions like generating certificates and processing claims.

Amir's framework for AI adoption moves through five stages: from co-pilot tools to fully autonomous agents. The companies moving fastest through these stages are creating unbeatable competitive advantages.

His prediction: customer expectations will shift permanently once they experience resolution at AI-speed. Traditional service will feel broken in comparison.

🤝 Connect with Amir

• https://www.linkedin.com/company/getstrada/
• https://www.linkedin.com/in/aprodensky/
• 
  https://www.getstrada.com/

⏱ Episode Chapters

(00:00) From Bay Street to insurance AI agents(01:46) Career pivots: Banking to Revolut's US expansion(05:16) Big bets at Revolut: What worked and what didn't(14:24) Finding Strada: From horizontal automation to insurance-focused AI(21:17) AI-native product development without designers(25:06) Rapid fire: AI tools and expensive experiments that worked

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