"In the rush to engineer cutting-edge AI, don't forget the user; it's not just about creating technology for the sake of it, but about how it genuinely improves our work experience."

Michael Machado, who led the development of Salesforce Anywhere, Salesforce AI research, and Einstein Voice at Salesforce, now leads DevRev with a modern approach to product management that fuses design, engineering, and AI to shape the future of work. We discuss Agent OS (AI-powered operating systems designed for autonomous agents) and how to bring customers and product developers closer.

This episode is perfect for startup founders, product managers, AI enthusiasts, and anyone looking to modernize business workflows. It’s especially useful for teams aiming to integrate AI into their products, streamline customer support, and adopt a design-first approach for a competitive edge. If you’re curious about the future of work and how cutting-edge platforms like DevRev are shaping it, this one’s for you.

Connect with Michael Machado:

LinkedIn
2022 San Francisco CTO Summit:
Michael Machado on Legacy Support Tools vs AI
Michael's Journey from CRM > Dev CRM
Effortless 2023 Conference
DevRev:

Linkedin and Website
Instagram
Youtube

References:

Unreasonable Hospitality
Einstein Voice

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Disclaimer: The opinions expressed in this episode are personal and do not reflect the official stance of any organization. Content is for informational purposes only.