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How Are Your Clients Keeping Score? Winning Retention & Referrals the Right Way
Manage episode 502562237 series 1333747
Are renewals enough to prove you’re winning with clients? In this episode, Brent Kelly reveals a simple 3-step process to define, document, and deliver on client expectations — the key to higher retention, stronger relationships, and more referrals. Learn how top agencies track success, why your top 5–20% of clients deserve more, and how a “promise report” can transform the way you measure results.
👉 Download the free white paper: sitkins.com/whitepaper
296 episodes
Manage episode 502562237 series 1333747
Are renewals enough to prove you’re winning with clients? In this episode, Brent Kelly reveals a simple 3-step process to define, document, and deliver on client expectations — the key to higher retention, stronger relationships, and more referrals. Learn how top agencies track success, why your top 5–20% of clients deserve more, and how a “promise report” can transform the way you measure results.
👉 Download the free white paper: sitkins.com/whitepaper
296 episodes
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