Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Harbir Sian and OD. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Harbir Sian and OD or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

How To Elevate Every Step Of The Patient Journey (Even The One You Haven't Thought About) - Dr. Wes McCann

35:06
 
Share
 

Manage episode 512288921 series 3007081
Content provided by Harbir Sian and OD. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Harbir Sian and OD or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Elevating the patient journey is about more than just good care — it’s about crafting a seamless experience from the first online search to post-visit follow-up. Dr. Wes McCann, owner of Doctors Vision Group, shares practical strategies for optimizing every touchpoint in an optometry practice, from streamlining intake and cross-training staff to refining handovers between doctors and opticians. With insights on marketing, clinic flow, patient communication, and even community engagement, he reveals how intentional design of the patient journey can reduce bottlenecks, increase efficiency, and build stronger patient relationships. This conversation offers a roadmap for practitioners ready to transform patient care into a complete, memorable experience.

Connect with Harbir:

Love the show? Subscribe, rate, review & share! http://www.aboutmyeyes.com/podcast/

  continue reading

186 episodes

Artwork
iconShare
 
Manage episode 512288921 series 3007081
Content provided by Harbir Sian and OD. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Harbir Sian and OD or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Elevating the patient journey is about more than just good care — it’s about crafting a seamless experience from the first online search to post-visit follow-up. Dr. Wes McCann, owner of Doctors Vision Group, shares practical strategies for optimizing every touchpoint in an optometry practice, from streamlining intake and cross-training staff to refining handovers between doctors and opticians. With insights on marketing, clinic flow, patient communication, and even community engagement, he reveals how intentional design of the patient journey can reduce bottlenecks, increase efficiency, and build stronger patient relationships. This conversation offers a roadmap for practitioners ready to transform patient care into a complete, memorable experience.

Connect with Harbir:

Love the show? Subscribe, rate, review & share! http://www.aboutmyeyes.com/podcast/

  continue reading

186 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play