Janelle Ball interviewed Dr. Kristi Hawley and Alena Chapman at the Patient Access Management Summit (PAMS) in Dallas, Texas in September 2024. This live recording featured a panel discussion about continuing education and how it impacts healthcare and patient access. Dr. Hawley, a dermatologist in Michigan, highlighted the importance of partnering with pharmaceutical representatives to gain insights into new drugs and their mechanisms of action. Alena, a biologic coordinator in Texas, emphasizes the value of seeking training and resources, such as attending conferences and utilizing social media platforms to follow dermatology news.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

There were four main themes of continuing education:

1. Staying Updated with Industry Changes: The dermatology field constantly evolves, with new treatments, drugs, and protocols emerging regularly. Dr. Hawley emphasizes the importance of keeping up with these changes to provide the best care for patients. She mentions that many physicians have fallen behind due to the fast pace of change, which can negatively impact patient outcomes.
2. Enhancing Patient Care: Alena highlights that continuing education equips staff with the knowledge to educate patients effectively. When coordinators and medical assistants are well-informed, they can confidently explain treatment options, procedures, and insurance processes to patients, fostering trust and understanding.
3. Networking and Resource Sharing: Alena and Dr. Hawley encourage professionals to connect and share knowledge and resources with others in their field at events like PAMS. This collaboration can lead to better problem-solving and support when facing challenges like navigating insurance approvals.
4. Utilizing Available Resources: Alena shares her experience leveraging relationships with pharmaceutical representatives and using platforms like LinkedIn to stay informed about new biologics and treatment options. This proactive approach to education allows her to advocate effectively for her patients and ensure they receive the medications they need.

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