487. Strict vs. Flexible: Which Airbnb Cancellation Policy Should I Chose?

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10d ago 28:23

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If you’ve ever second-guessed your Airbnb cancellation policy—or gotten a refund request that threw you off—this episode is for you.

We’re diving into the pros and cons of each Airbnb cancellation policy option (from Flexible to Super Strict), what they actually do to your listing’s visibility and booking velocity, and how to decide which one is best for your business. We're also sharing real-life guest messages, how we responded, and when we’ve chosen to bend the rules—or stand firm.

Whether you’re a solo host or running a Co-hosting or property management team, you’ll leave this episode with new ideas for making cancellation decisions more confidently, protecting your revenue, and empowering your team.

In this episode, we cover:

What each Airbnb cancellation policy really means
How cancellation policies may (or may not) impact the Airbnb algorithm
What to consider before switching to Strict or Flexible
Real guest messages and how we handled them
How to set up a cancellation decision tree for your team
Creative alternatives to full refunds that can protect your revenue

Resources:

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