Think you understand your insurance? Think again. In this no-holds-barred kickoff, Crystal breaks down what insurance really is (hint: it’s not healthcare), why your premiums keep going up while your benefits vanish, and how Karen from customer service is out here gaslighting patients and providers alike. We’re talking deductibles, denials, HIPAA violations, Medicare Advantage traps, employer-blessed garbage plans, and why your doctor’s office isn’t getting rich. It’s time for a come-to-Jesus on the whole system.