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Improving Customer Experience with Shipping Protection
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"It’s no secret that the pandemic brought with it a boom in e-commerce. Data is beginning to indicate that this trend is here to stay. Unfortunately, in the logistics industry, it's a reality that some packages will not reach customers issue-free.
In this episode, Glen Gooding, President of iDrive Logistics, sits down with Eduardo Lopez-Soriano, Vice President of Marketing at UPS Capital. The two discuss the role shipping protection plays into creating strong, long-term relationships with customers.
Key Points:
- 86% SMBs are using drop shipping. Businesses utilizing drop shipping strategies see more shipping issues when compared to SMBs doing their own fulfillment.
- 210 million packages were stolen off porches in 2021, equal to almost 1 package per household in the US.
- More than half of SMBs are using same-day carriers and are in-turn seeing higher incidences of damaged parcels.
Follow iDrive Logistics and ShipCaddie on Social Media!
19 episodes
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on February 20, 2025 01:28 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 345260814 series 2996851
"It’s no secret that the pandemic brought with it a boom in e-commerce. Data is beginning to indicate that this trend is here to stay. Unfortunately, in the logistics industry, it's a reality that some packages will not reach customers issue-free.
In this episode, Glen Gooding, President of iDrive Logistics, sits down with Eduardo Lopez-Soriano, Vice President of Marketing at UPS Capital. The two discuss the role shipping protection plays into creating strong, long-term relationships with customers.
Key Points:
- 86% SMBs are using drop shipping. Businesses utilizing drop shipping strategies see more shipping issues when compared to SMBs doing their own fulfillment.
- 210 million packages were stolen off porches in 2021, equal to almost 1 package per household in the US.
- More than half of SMBs are using same-day carriers and are in-turn seeing higher incidences of damaged parcels.
Follow iDrive Logistics and ShipCaddie on Social Media!
19 episodes
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