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How Shipping Either Helps or Hurts Customer Experience (Repeat)
Archived series ("Inactive feed" status)
When? This feed was archived on October 30, 2025 15:21 (). Last successful fetch was on February 20, 2025 01:28 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 325436424 series 2996851
This episode is a rebroadcast from October 2021. Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty.
Key Topics:
- Differences between UPS and FedEx
- Shipping and brand image
- Creating customer experience with packaging
Related Articles:
- https://www.idrivelogistics.com/preparing-for-peak-season-now/
- https://www.idrivelogistics.com/single-sourcing-carriers/
Follow iDrive Logistics on Social Media!
19 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on October 30, 2025 15:21 (). Last successful fetch was on February 20, 2025 01:28 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 325436424 series 2996851
This episode is a rebroadcast from October 2021. Glenn Gooding and Jake Wertner of iDrive Logistics break down how shipping contributes to customer experience. They discuss the differences between FedEx and UPS, how different carriers contribute differently to brand image, and how negative customer experiences affect brand loyalty.
Key Topics:
- Differences between UPS and FedEx
- Shipping and brand image
- Creating customer experience with packaging
Related Articles:
- https://www.idrivelogistics.com/preparing-for-peak-season-now/
- https://www.idrivelogistics.com/single-sourcing-carriers/
Follow iDrive Logistics on Social Media!
19 episodes
All episodes
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