From the integrities of the human workforce embracing enhancing soft skills over hard skills in the enterprise tech space to the adoption of artificial intelligence (AI) agents in customer service, this conversation covers it all.

In this episode of the Tech Transformed podcast, Shubhangi Dua speaks with Nikhil Nandagopal, co-founder and CPO of Appsmith, about the metamorphological impact of AI agents in the workplace. He particularly emphasises the need for organisations to hone in on the advancing capabilities of agentic AI while still maintaining a focus on human collaboration and security.

Takeaways

• AI agents are autonomous entities designed to achieve specific goals.
• The centralisation of data through AI agents simplifies workflows.
• Conversational interfaces are becoming the norm for accessing information.
• Humans remain integral to AI workflows, acting as moderators.
• Job roles will evolve, requiring new skills and adaptability.
• Critical thinking is essential when interacting with AI outputs.
• Cybersecurity is a major concern with centralised AI systems.
• Self-hosting AI solutions can mitigate cybersecurity risks.
• The future of work will reward soft skills over hard skills

00:00 Introduction to AI Agents and Their Impact

03:34 The Shift Towards Conversational Interfaces

05:07 Assisted Workflows and Human-AI Collaboration

10:05 Job Market Evolution in the Age of AI

13:23 Critical Thinking in the Age of AI

15:29 Cybersecurity Concerns with AI

20:31 Preparing for Cyber Threats in AI Systems

22:51 The Future of AI Agents in the Workplace