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How To Respond To Negative Reviews - Tech Talk - Eps 148 - Tech Business Show!
Manage episode 446248056 series 2816319
Content provided by Philip Griffiths. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Philip Griffiths or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
On the show we will explore how people respond to negative online reviews as well as the ones people might text, email or give them verbally and how to respond correctly in order to not make yourself look bad.
In episode 148 of Tech Talk, hosts Phil Griffiths and Jenny, along with guests Will, Chris, and Ben, delve into managing negative reviews in business. The episode explores strategies for responding to feedback, emphasizing the importance of maintaining professionalism while acknowledging the emotional challenges business owners face due to personal investment in their companies. Will highlights the benefits of taking time before replying to reviews, which can enhance public perception. Chris shares experiences on handling criticism constructively, demonstrating accountability and outlining improvement steps. Ben discusses complexities in customer expectations, particularly concerning warranties and product damage.
The conversation advocates for direct engagement with customers over hasty online responses, stressing that thoughtful, personalized interactions can improve relationships and add authenticity to businesses. It also covers the need for a balanced perspective on feedback, noting that both positive and negative reviews contribute to trust. Concerns about review authenticity and patterns of dissatisfaction from one-time reviewers are addressed, alongside strategies to encourage satisfied customers to provide feedback.
Furthermore, the discussion touches on choosing between Google Workspace and Microsoft Office, pricing strategies for new businesses, and knowing when to refuse certain customers. The episode concludes with insights into upcoming tech processors, including details on the new Intel Core Ultra series and potential impacts on older models’ pricing. Overall, the episode provides valuable advice on managing customer relations and navigating the complexities of online reviews in the tech industry.
Hosts:
Philip and Jenni Griffiths
Tech for Techs
https://www.techfortechs.co.uk/
Special Guests:
Will Muir
ConsumerTec
https://consumertec.co.uk/
Ben Ashcroft
Bugs and Bytes Computing
https://bugsandbytes.co.uk/
Chris Hodgekiss
I.T. Made Simple Ltd
https://it-madesimple.uk/
Crosshaven Computer TikTok Tech Show - https://www.tiktok.com/@crosshavencomputers
www.TechForTechs.co.uk
www.YouTube.com/TechforTechs
Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs
#Techshow #Tech #TechForTechs #techinterview
128 episodes
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Manage episode 446248056 series 2816319
Content provided by Philip Griffiths. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Philip Griffiths or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
On the show we will explore how people respond to negative online reviews as well as the ones people might text, email or give them verbally and how to respond correctly in order to not make yourself look bad.
In episode 148 of Tech Talk, hosts Phil Griffiths and Jenny, along with guests Will, Chris, and Ben, delve into managing negative reviews in business. The episode explores strategies for responding to feedback, emphasizing the importance of maintaining professionalism while acknowledging the emotional challenges business owners face due to personal investment in their companies. Will highlights the benefits of taking time before replying to reviews, which can enhance public perception. Chris shares experiences on handling criticism constructively, demonstrating accountability and outlining improvement steps. Ben discusses complexities in customer expectations, particularly concerning warranties and product damage.
The conversation advocates for direct engagement with customers over hasty online responses, stressing that thoughtful, personalized interactions can improve relationships and add authenticity to businesses. It also covers the need for a balanced perspective on feedback, noting that both positive and negative reviews contribute to trust. Concerns about review authenticity and patterns of dissatisfaction from one-time reviewers are addressed, alongside strategies to encourage satisfied customers to provide feedback.
Furthermore, the discussion touches on choosing between Google Workspace and Microsoft Office, pricing strategies for new businesses, and knowing when to refuse certain customers. The episode concludes with insights into upcoming tech processors, including details on the new Intel Core Ultra series and potential impacts on older models’ pricing. Overall, the episode provides valuable advice on managing customer relations and navigating the complexities of online reviews in the tech industry.
Hosts:
Philip and Jenni Griffiths
Tech for Techs
https://www.techfortechs.co.uk/
Special Guests:
Will Muir
ConsumerTec
https://consumertec.co.uk/
Ben Ashcroft
Bugs and Bytes Computing
https://bugsandbytes.co.uk/
Chris Hodgekiss
I.T. Made Simple Ltd
https://it-madesimple.uk/
Crosshaven Computer TikTok Tech Show - https://www.tiktok.com/@crosshavencomputers
www.TechForTechs.co.uk
www.YouTube.com/TechforTechs
Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs
#Techshow #Tech #TechForTechs #techinterview
128 episodes
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Similar to Tech Talk - Tech Business Show by Tech For Techs
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
…
continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
…
continue reading
Android App Addicts - Podnutz
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
Tom Merritt and the team help you stay up to date with an independent, authoritative and trustworthy tech news briefing. Become a member at https://plus.acast.com/s/dtns. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
…
continue reading
We help founders make something people want.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
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