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Episode 53: Tribal Knowledge and Onboarding with Annie Sexton
Manage episode 225179105 series 2438263
Content provided by Table XI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Table XI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Tribal Knowledge and On-boarding with Annie Sexton
TableXI offers training for developers and product teams! For more info, email [email protected].
Guest
Annie Sexton: Core Support Engineer at Heroku. Traveler. Amateur graphic novelist. More at momotarocomic.com/.
Summary
Developers and teams build up a lot of knowledge about their code and their process which never gets written down and which makes it harder together to get new team members up to speed. Our guest, Annie Sexton, is a support engineer for Heroku and has to deal with not only Heroku’s vast amount of knowledge, but also the unwritten information of many of her support customers. We’ll talk about the practical things Annie recommends to help make this knowledge explicit, and how your team can improve its group memory and team on-boarding. We’d also like to hear from you. Is there something your team has done to write down the things everybody knows? Let us know at http://techdoneright.io/53 or on Twitter at @tech_done_right.
Notes
01:51 - Why Tribal Knowledge is a Bad Thing
04:50 - Legacy Code
06:38 - Capturing Tribal Knowledge
12:55 - Keeping Things Up-To-Date
15:57 - When the “Why” and the “Overview” Get Lost
17:49 - Becoming Immune to Complexity
20:39 - Tools for Documentation
28:50 - Convincing Others that Documentation is Important
33:31 - Planning for Succession
Related Episodes
Your First 100 Days Onboarding A New Employee With Shay Howe and John Gore
Your First 100 Days at a New Company with Katie Gore and Elizabeth Trepkowski Hodos
Special Guest: Annie Sexton.
74 episodes
Share
Manage episode 225179105 series 2438263
Content provided by Table XI. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Table XI or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Tribal Knowledge and On-boarding with Annie Sexton
TableXI offers training for developers and product teams! For more info, email [email protected].
Guest
Annie Sexton: Core Support Engineer at Heroku. Traveler. Amateur graphic novelist. More at momotarocomic.com/.
Summary
Developers and teams build up a lot of knowledge about their code and their process which never gets written down and which makes it harder together to get new team members up to speed. Our guest, Annie Sexton, is a support engineer for Heroku and has to deal with not only Heroku’s vast amount of knowledge, but also the unwritten information of many of her support customers. We’ll talk about the practical things Annie recommends to help make this knowledge explicit, and how your team can improve its group memory and team on-boarding. We’d also like to hear from you. Is there something your team has done to write down the things everybody knows? Let us know at http://techdoneright.io/53 or on Twitter at @tech_done_right.
Notes
01:51 - Why Tribal Knowledge is a Bad Thing
04:50 - Legacy Code
06:38 - Capturing Tribal Knowledge
12:55 - Keeping Things Up-To-Date
15:57 - When the “Why” and the “Overview” Get Lost
17:49 - Becoming Immune to Complexity
20:39 - Tools for Documentation
28:50 - Convincing Others that Documentation is Important
33:31 - Planning for Succession
Related Episodes
Your First 100 Days Onboarding A New Employee With Shay Howe and John Gore
Your First 100 Days at a New Company with Katie Gore and Elizabeth Trepkowski Hodos
Special Guest: Annie Sexton.
74 episodes
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Similar to Tech Done Right
Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
Let’s Drone Out is a light-hearted and chatty drone focused podcast. Recorded live and interactively every Thursday 8-9 pm UK time on YouTube, come join the interactive chat. Jack and his wife Tony, as well as the rest of the LDO crew are here to bring noobs and pros together. Tune in every Thursday at 8:00PM UK time for the latest on tech, events, news, interviews and a behind the scenes look into the hobby. LEGAL NOTICE: Any views expressed by any guests on this show are personal and may ...
…
continue reading
The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Rae Johnston and guests take a fun, deep dive into how technology is reshaping our lives.
…
continue reading
Flash Forward is a show about possible (and not so possible) future scenarios. What would the warranty on a sex robot look like? How would diplomacy work if we couldn’t lie? Could there ever be a fecal transplant black market? (Complicated, it wouldn’t, and yes, respectively, in case you’re curious.) Hosted and produced by award winning science journalist Rose Eveleth, each episode combines audio drama and journalism to go deep on potential tomorrows, and uncovers what those futures might re ...
…
continue reading
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
…
continue reading
We help founders make something people want.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
