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MIA: Key Metrics for Pool Service Success

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Manage episode 485773010 series 2970072
Content provided by Rudy Stankowitz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rudy Stankowitz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Text us a pool question!

In this episode of the Talking Pools podcast, Rudy Stankowitz addresses the pressing issues within the pool industry, including illegal practices and the importance of understanding key business metrics. He emphasizes the need for customer retention, satisfaction, and effective technician training. The discussion also covers profitability, sustainability, employee retention, and competitive intelligence, urging pool service professionals to track essential metrics to drive business success.

Key Takeaways

  • The pool industry faces significant challenges with illegal practices.
  • Understanding customer retention and churn is crucial for business health.
  • Customer satisfaction metrics like NPS can guide service improvements.
  • Training and certifications are essential for technician competency.
  • Profitability should be measured per job type, not just overall revenue.
  • Sustainability is becoming a key factor in customer decisions.
  • Employee turnover impacts profitability and service quality.
  • Competitive intelligence helps businesses understand their market position.
  • Tracking metrics is essential for informed decision-making.
  • Building a dashboard of key metrics can drive business success.

Sound Bites

  • "Training is retention."
  • "Don't buy based on hype."
  • "Track the stuff that matters."

Chapters

  1. Frustrated Pool Pro
  2. Trade Mag Roundup
  3. PHTA Day on the Hill
  4. NPC New Director of Education
  5. onBalance: The Truth About Waterline Deposits
  6. Key Metrics the State of The Industry Reports Missed
AquaStar Pool Products
The Global Leader in Safety, Dependability, & Innovation in Pool Technology.
POOL MAGAZINE
Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou
BLUERAY XL
The real mineral purifier! Reduce your pool maintenance costs & efforts by 50%
CPO Certification Classes
Attend your CPO class with Rudy Stankowitz!
Online Pool Classes
The difference between you and your competition is what you know!
Jack's Magic
If you know Jack's you'd have no stains!
Raypak
Raypak, leading the evolution of environmental efficiency and sustainability in pool heaters.
the 'How to Get Rid of Algae' handbook
The most comprehensive guide on algae prevention and remediation you will ever own.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Support the show

Thank you so much for listening! You can find us on social media:

Email us: [email protected]

  continue reading

766 episodes

Artwork
iconShare
 
Manage episode 485773010 series 2970072
Content provided by Rudy Stankowitz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rudy Stankowitz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Text us a pool question!

In this episode of the Talking Pools podcast, Rudy Stankowitz addresses the pressing issues within the pool industry, including illegal practices and the importance of understanding key business metrics. He emphasizes the need for customer retention, satisfaction, and effective technician training. The discussion also covers profitability, sustainability, employee retention, and competitive intelligence, urging pool service professionals to track essential metrics to drive business success.

Key Takeaways

  • The pool industry faces significant challenges with illegal practices.
  • Understanding customer retention and churn is crucial for business health.
  • Customer satisfaction metrics like NPS can guide service improvements.
  • Training and certifications are essential for technician competency.
  • Profitability should be measured per job type, not just overall revenue.
  • Sustainability is becoming a key factor in customer decisions.
  • Employee turnover impacts profitability and service quality.
  • Competitive intelligence helps businesses understand their market position.
  • Tracking metrics is essential for informed decision-making.
  • Building a dashboard of key metrics can drive business success.

Sound Bites

  • "Training is retention."
  • "Don't buy based on hype."
  • "Track the stuff that matters."

Chapters

  1. Frustrated Pool Pro
  2. Trade Mag Roundup
  3. PHTA Day on the Hill
  4. NPC New Director of Education
  5. onBalance: The Truth About Waterline Deposits
  6. Key Metrics the State of The Industry Reports Missed
AquaStar Pool Products
The Global Leader in Safety, Dependability, & Innovation in Pool Technology.
POOL MAGAZINE
Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou
BLUERAY XL
The real mineral purifier! Reduce your pool maintenance costs & efforts by 50%
CPO Certification Classes
Attend your CPO class with Rudy Stankowitz!
Online Pool Classes
The difference between you and your competition is what you know!
Jack's Magic
If you know Jack's you'd have no stains!
Raypak
Raypak, leading the evolution of environmental efficiency and sustainability in pool heaters.
the 'How to Get Rid of Algae' handbook
The most comprehensive guide on algae prevention and remediation you will ever own.
Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.
Support the show

Thank you so much for listening! You can find us on social media:

Email us: [email protected]

  continue reading

766 episodes

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