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Content provided by Talking HealthTech. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Talking HealthTech or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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559 - Faster, Smarter, Safer: The Future of Referral Management
Manage episode 509598001 series 2628426
Content provided by Talking HealthTech. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Talking HealthTech or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
A referral should be the start of a patient’s care journey, not a roadblock. Yet too often, paper forms, phone tag and admin delays get in the way.
In this episode of Talking HealthTech, Peter Birch speaks with Emily Manning, Sales Manager at Global Health, about how smarter referral management is reshaping Australian healthcare.
Emily explains how MasterCare+ streamlines workflows for clinics, hospitals and community providers – reducing risk, freeing up staff time and improving the patient experience.
Key Takeaways:
🔄 Referral management is a critical but often overlooked part of healthcare workflows – getting it right improves both admin efficiency and patient care.
🧩 MasterCare+ is a modular SaaS platform that can run standalone or integrate with existing systems, making adoption easier.
🏥 The platform was co-designed with Peninsula Health in Victoria to ensure it fits local workflows, with secure messaging, triage tools and automated intake.
📊 Moving away from paper reduces errors, increases visibility via dashboards and KPIs, and frees staff for higher-value work.
⚠️ The risks of sticking with paper include lost referrals, heavier admin loads, compliance issues and slower patient journeys.
📈 Incremental adoption helps organisations modernise without full-scale system overhauls.
🤖 Future directions include AI-powered triage, risk stratification and ongoing development guided by user feedback.
Check out the episode and full show notes at Talking HealthTech.
If you’re enjoying the podcast, leave us a review and share it with someone who’ll find it useful.
Want to connect with other digital health leaders? Join THT+ for access to our online community, meetups, exclusive content and more: talkinghealthtech.com/thtplus.
586 episodes
Share
Manage episode 509598001 series 2628426
Content provided by Talking HealthTech. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Talking HealthTech or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
A referral should be the start of a patient’s care journey, not a roadblock. Yet too often, paper forms, phone tag and admin delays get in the way.
In this episode of Talking HealthTech, Peter Birch speaks with Emily Manning, Sales Manager at Global Health, about how smarter referral management is reshaping Australian healthcare.
Emily explains how MasterCare+ streamlines workflows for clinics, hospitals and community providers – reducing risk, freeing up staff time and improving the patient experience.
Key Takeaways:
🔄 Referral management is a critical but often overlooked part of healthcare workflows – getting it right improves both admin efficiency and patient care.
🧩 MasterCare+ is a modular SaaS platform that can run standalone or integrate with existing systems, making adoption easier.
🏥 The platform was co-designed with Peninsula Health in Victoria to ensure it fits local workflows, with secure messaging, triage tools and automated intake.
📊 Moving away from paper reduces errors, increases visibility via dashboards and KPIs, and frees staff for higher-value work.
⚠️ The risks of sticking with paper include lost referrals, heavier admin loads, compliance issues and slower patient journeys.
📈 Incremental adoption helps organisations modernise without full-scale system overhauls.
🤖 Future directions include AI-powered triage, risk stratification and ongoing development guided by user feedback.
Check out the episode and full show notes at Talking HealthTech.
If you’re enjoying the podcast, leave us a review and share it with someone who’ll find it useful.
Want to connect with other digital health leaders? Join THT+ for access to our online community, meetups, exclusive content and more: talkinghealthtech.com/thtplus.
586 episodes
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Similar to Talking HealthTech
The award-winning WIRED UK Podcast with James Temperton and the rest of the team. Listen every week for the an informed and entertaining rundown of latest technology, science, business and culture news. New episodes every Friday.
…
continue reading
Thanks for visiting The Cell Phone Junkie! I will be taking the time each week to discuss my favorite topic, cell phones. Any feedback is appreciated and welcome. You can email me at: questions (AT) thecellphonejunkie (DOT) com or call: 206-203-3734 Thanks and welcome!
…
continue reading
1
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
1k481
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
…
continue reading
BBC Radio 5 live’s award winning gaming podcast, discussing the world of video games and games culture.
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Rae Johnston and guests take a fun, deep dive into how technology is reshaping our lives.
…
continue reading
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…
continue reading
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…
continue reading
The power of Data is undeniable. And unharnessed - it's nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what's possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
…
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We help founders make something people want. The Y Combinator Podcast is where builders talk about building. From the earliest days of an idea to scaling a company that changes the world, YC partners and founders share real stories, lessons, and tactics from the frontlines.
…
continue reading
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