You can’t automate consistency. You need people. The travel experience is only as seamless as the skill behind it. Booking.com understands that.
And Santosh Kumar, Country Manager – India, Sri Lanka, Indonesia and Maldives, is clear; if India wants to lead global travel systems, it has to lead in skilled execution at scale.
This episode is about infrastructure, talent pipelines, and why consistency is no longer optional.
You can also listen to the full podcast in YouTube.

As part of Sommet Education, the Indian School of Hospitality (ISH) stands as India's premier institute for hospitality management and culinary arts, in partnership with Ecole Ducasse and Les Roches. Located in Gurugram, the international campus offers a range of undergraduate and postgraduate programs in both fields, delivering a global education guided by esteemed academicians and industry experts.
Check out this podcast in video format on the ISH Official YouTube Channel: https://www.youtube.com/@indianschoolofhospitality