Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by PwC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PwC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

How can AI scale our capabilities at work?

26:10
 
Share
 

Manage episode 522256558 series 3400739
Content provided by PwC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PwC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Have you noticed something different about customer service calls lately? Maybe even something...delightful? Perhaps the service rep not only anticipated your question but had the perfect suggestion? That could be AI working behind the scenes, supporting those

call center employees and making life a little smoother for you. It’s just one way technology is shaping our everyday lives and changing how businesses serve customers—and interact with their workforce. All this change is happening at breakneck speed—so how

can businesses get ready for a new kind of connection with customers and the world? And how might those connections create new ways of working—and new kinds of value?

To find out, our hosts Femi Oke and Lizzie O’Leary are joined by Kris Narayanan, Chief Digital Officer at Verizon Business. Then, Matt Wood, PwC’s Global and US Commercial Technology and Innovation Officer, tells us what leaders need to do to drive the AI revolution

in a time of technological and cultural change.

Take on Tomorrow is brought to you by strategy+business, a PwC publication © 2025 PwC.

  continue reading

47 episodes

Artwork

How can AI scale our capabilities at work?

Take on Tomorrow

20,972 subscribers

published

iconShare
 
Manage episode 522256558 series 3400739
Content provided by PwC. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PwC or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Have you noticed something different about customer service calls lately? Maybe even something...delightful? Perhaps the service rep not only anticipated your question but had the perfect suggestion? That could be AI working behind the scenes, supporting those

call center employees and making life a little smoother for you. It’s just one way technology is shaping our everyday lives and changing how businesses serve customers—and interact with their workforce. All this change is happening at breakneck speed—so how

can businesses get ready for a new kind of connection with customers and the world? And how might those connections create new ways of working—and new kinds of value?

To find out, our hosts Femi Oke and Lizzie O’Leary are joined by Kris Narayanan, Chief Digital Officer at Verizon Business. Then, Matt Wood, PwC’s Global and US Commercial Technology and Innovation Officer, tells us what leaders need to do to drive the AI revolution

in a time of technological and cultural change.

Take on Tomorrow is brought to you by strategy+business, a PwC publication © 2025 PwC.

  continue reading

47 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play