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TAC Talk Shorts Ep 15 - Complaints and what to do about them

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Manage episode 383966660 series 3462570
Content provided by tactalks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by tactalks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Nobody likes complaints and for many RTOs, receiving a complaint from a learner or other stakeholder may be confronting. However responding to complaints can be a useful and important process.

This short 4 minute podcast provides information around Standard 6 of the Standards for RTOs on complaints and how they can provide an understanding of an RTOs clients’ expectations and experiences.

More information on this topic is available in the:

Transcript available here: https://www.wa.gov.au/media/42894

Published 15 November 2023

  continue reading

23 episodes

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iconShare
 
Manage episode 383966660 series 3462570
Content provided by tactalks. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by tactalks or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Nobody likes complaints and for many RTOs, receiving a complaint from a learner or other stakeholder may be confronting. However responding to complaints can be a useful and important process.

This short 4 minute podcast provides information around Standard 6 of the Standards for RTOs on complaints and how they can provide an understanding of an RTOs clients’ expectations and experiences.

More information on this topic is available in the:

Transcript available here: https://www.wa.gov.au/media/42894

Published 15 November 2023

  continue reading

23 episodes

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