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Reverse Logistics in the Spotlight: Innovators Turning Returns Into Revenue

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Manage episode 512360732 series 1532844
Content provided by Supply Chain Now. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Supply Chain Now or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of Supply Chain Now, host Scott Luton sits down with two industry leaders shaping the future of reverse logistics and circular supply chains. Joining the conversation are Sean Cleland, Vice President of Mobility and Asset Recovery at B-Stock, and Rich Bulger, Founder and Chief Circularity Officer at All Things Circular.

Sean shares how B-Stock has pioneered the secondary market for retailers and brands, using data and AI to transform returns from a tactical afterthought into a strategic advantage. He explores how mobile technology sets the pace for the broader supply chain, why retailers like Best Buy are rethinking refurbished and resale programs, and how companies are shifting toward proactive planning and insourcing to better manage reverse flows.

Rich reflects on his journey from building billion-dollar trade-in programs at Verizon and Cisco to launching All Things Circular, a platform dedicated to education, collaboration, and innovation in reverse logistics. He highlights the evolution of returns as a revenue driver, the urgent need for new training and curricula, and the importance of circular thinking in addressing a $1.6 trillion challenge.

Together, Sean and Rich offer a candid look at where reverse logistics is headed, the role of AI in predicting value and shaping contracts, and how leaders can rethink returns as an opportunity for growth, sustainability, and impact.

Jump into the conversation:

(00:00) Intro

(01:38) Interview with Sean Cleland from B-Stock

(02:55) B-Stock's role in reverse logistics

(04:02) Trends in mobile tech and returns management

(08:15) The importance of data and AI

(11:52) Interview with Rich Bulger from All Things Circular

(13:13) Rich Bulger's journey and insights

(21:56) Introduction to circular platforms

(25:05) The evolution of Going Circular

(27:46) Viewing feedback as blessings for improvement

(31:01) The importance of reverse logistics education

(35:35) Impact of returns and circular logistics

Resources:


This episode was hosted by Scott W. Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/reverse-logistics-spotlight-innovators-turning-returns-revenue-1490

  continue reading

582 episodes

Artwork
iconShare
 
Manage episode 512360732 series 1532844
Content provided by Supply Chain Now. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Supply Chain Now or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this episode of Supply Chain Now, host Scott Luton sits down with two industry leaders shaping the future of reverse logistics and circular supply chains. Joining the conversation are Sean Cleland, Vice President of Mobility and Asset Recovery at B-Stock, and Rich Bulger, Founder and Chief Circularity Officer at All Things Circular.

Sean shares how B-Stock has pioneered the secondary market for retailers and brands, using data and AI to transform returns from a tactical afterthought into a strategic advantage. He explores how mobile technology sets the pace for the broader supply chain, why retailers like Best Buy are rethinking refurbished and resale programs, and how companies are shifting toward proactive planning and insourcing to better manage reverse flows.

Rich reflects on his journey from building billion-dollar trade-in programs at Verizon and Cisco to launching All Things Circular, a platform dedicated to education, collaboration, and innovation in reverse logistics. He highlights the evolution of returns as a revenue driver, the urgent need for new training and curricula, and the importance of circular thinking in addressing a $1.6 trillion challenge.

Together, Sean and Rich offer a candid look at where reverse logistics is headed, the role of AI in predicting value and shaping contracts, and how leaders can rethink returns as an opportunity for growth, sustainability, and impact.

Jump into the conversation:

(00:00) Intro

(01:38) Interview with Sean Cleland from B-Stock

(02:55) B-Stock's role in reverse logistics

(04:02) Trends in mobile tech and returns management

(08:15) The importance of data and AI

(11:52) Interview with Rich Bulger from All Things Circular

(13:13) Rich Bulger's journey and insights

(21:56) Introduction to circular platforms

(25:05) The evolution of Going Circular

(27:46) Viewing feedback as blessings for improvement

(31:01) The importance of reverse logistics education

(35:35) Impact of returns and circular logistics

Resources:


This episode was hosted by Scott W. Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/reverse-logistics-spotlight-innovators-turning-returns-revenue-1490

  continue reading

582 episodes

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