What if the future of logistics isn't about speed but about trust?

In this episode, Nate Shutes, VP of Global Fulfillment & Logistics at Blu Dot, challenges the conventional wisdom that faster is better. He shares his unique perspective on logistics, supply chain innovation, and what it takes to build a customer-first delivery experience. From his early days in economics to his current role at Blu Dot, Nate highlights the evolution of his career and the lessons he’s learned along the way. He explains how delivering furniture isn’t just about moving products but creating a personal customer experience.

In this episode, you’ll learn:

• How supply chain logistics is evolving beyond speed
• The impact of design principles on customer experience
• Why human connections and leadership are essential in the logistics space

Things to listen for:
(00:00) Meet Supply Chain Champion: Nate Shutes
(04:06) Designing memorable delivery experiences at Blu Dot
(06:31) The “mule, not a unicorn” mindset
(09:00) Ballast: A community for supply chain entrepreneurs
(14:32) The human toll of entrepreneurship
(16:24) Starting the Bootstrapper’s Guide to Logistics podcast
(21:38) Recognizing the impact of frontline workers
(23:10) Integration as an underappreciated supply chain skill
(27:14) The future of supply chain: certainty over speed

Resources:

• Connect with Nate: https://www.linkedin.com/in/nate-shutes-logisticstwit/
• Connect with Eric: https://www.linkedin.com/in/eric-fullerton-111ba71a/
• Connect with project44: https://www.project44.com/