In this episode of Studio A, Will Ayers sits down with Chris Cartrett, President and CEO of Aderant, to define what an unmatched client experience really is. Recorded live at Momentum Global 2025, the conversation covers how Aderant is reshaping internal processes, product design, and client support to serve the full lifecycle of a law firm’s work. Chris shares talks about Stridyn or Ask MADDI, and how it impacts accessibility, empowers mobile workflows, and creates self-sufficient firms with AI

Hear how Aderant is transforming client service with smarter tools and a more unified experience.

Highlights:

• Stridyn in Action: Learn how Aderant’s AI-driven platform helps firms turn insights into action
• Ask MADDI: Chris explains how generative AI simplifies data access and support.
• Mobile-First Innovation: Discover why bringing desktop capabilities to mobile is a strategic priority

Jump into the conversation:

(00:00) Introducing Chris Cartrett

(01:32) Chris on client experience vision

(03:12) Rethinking departmental silos in legal tech

(05:22) Automation and AI in product innovation

(07:06) What Ask MADDI actually does for firms

(08:58) Why mobile-first matters for law firm agility

(10:31) What’s next for Aderant in legal tech

(11:49) Platform enhancements and innovation