What if the key to driving lasting transformation isn’t more tools, but more belief?

In this episode, Simon Crowther sits down with Patrick Kealey, Vice President of Global Operational Excellence and Quality at Benchmark’s Precision Technologies division. With decades of experience leading transformation across aerospace, energy, and electronics, Patrick shares how true operational excellence is built - not just through systems like Hoshin Kanri and lean frameworks, but through trust, data, and a clear vision of the future.

What You’ll Learn

Winning Hearts and Minds: Why trust, patience, and listening are essential to building credibility and inspiring change.

Data as a Storytelling Tool: How data can paint a compelling picture of what’s possible and turn resistance into belief.

Sustaining Improvement: How to build cultures that problem-solve naturally, avoiding tick-box lean and embedding transformation.

Patrick’s journey is a powerful reminder that behind every great transformation are people - people who see, believe, and act. Data may light the way, but belief is what keeps everyone moving forward.