"How likely are you to recommend this podcast to a friend?" That question might give you flashbacks to all the lengthy customer service surveys you've been asked to fill out over the years. You know, the ones that don't always solicit the type of feedback you actually want to give — or that a brand wants to receive, for that matter. Rado Raykov, CEO of Holler Live, talks about how his startup is rethinking customer feedback for the social media, swipe-up/swipe-down age.