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The impact of complaints handling

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Manage episode 263975845 series 2078035
Content provided by Jessica Ruhfus, Collabosaurus and Jessica Ruhfus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jessica Ruhfus, Collabosaurus and Jessica Ruhfus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

I had a customer experience this week that got me thinking about the impact of complaints handling. In short? It's massive.

Did you know that for every 1 complaint you receive, 26 people remain silent (& 14 of those people tell 5 or more of their friends about it?!)

In this episode, we'll dive into two big stats you need to know, plus 4 steps for becoming a complaints handling BOSS to boost retention & revenue.

See omnystudio.com/listener for privacy information.

  continue reading

67 episodes

Artwork
iconShare
 

Fetch error

Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on July 25, 2024 14:30 (11M ago)

What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 263975845 series 2078035
Content provided by Jessica Ruhfus, Collabosaurus and Jessica Ruhfus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jessica Ruhfus, Collabosaurus and Jessica Ruhfus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

I had a customer experience this week that got me thinking about the impact of complaints handling. In short? It's massive.

Did you know that for every 1 complaint you receive, 26 people remain silent (& 14 of those people tell 5 or more of their friends about it?!)

In this episode, we'll dive into two big stats you need to know, plus 4 steps for becoming a complaints handling BOSS to boost retention & revenue.

See omnystudio.com/listener for privacy information.

  continue reading

67 episodes

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