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The impact of complaints handling
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Manage episode 263975845 series 2078035
I had a customer experience this week that got me thinking about the impact of complaints handling. In short? It's massive.
Did you know that for every 1 complaint you receive, 26 people remain silent (& 14 of those people tell 5 or more of their friends about it?!)
In this episode, we'll dive into two big stats you need to know, plus 4 steps for becoming a complaints handling BOSS to boost retention & revenue.
See omnystudio.com/listener for privacy information.
67 episodes
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on July 25, 2024 14:30 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 263975845 series 2078035
I had a customer experience this week that got me thinking about the impact of complaints handling. In short? It's massive.
Did you know that for every 1 complaint you receive, 26 people remain silent (& 14 of those people tell 5 or more of their friends about it?!)
In this episode, we'll dive into two big stats you need to know, plus 4 steps for becoming a complaints handling BOSS to boost retention & revenue.
See omnystudio.com/listener for privacy information.
67 episodes
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