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The Role of CX in O2C

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Manage episode 359471131 series 1437045
Content provided by Ashley Graizevsky. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ashley Graizevsky or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

SSON Research & Analytics reports that Order-to-Cash is the second most popular service provided by 66% of surveyed SSON members. With the present focus on process transformation and the rise in consideration for the customer – two topics that were certainly front and center at the recent SSOW Orlando event – O2C is posed to be the next site of customer-centric service delivery.

In conversation with three senior leaders from Sidetrade, this episode covers:

  • The emergence of a 'secondary' customer; the government tax collection agencies, and how that affects Time to Invoice and Customer Experience
  • Leveraging AI and prescriptive analytics for better collection outcomes
  • The relationship between the customer and cash applications
  continue reading

110 episodes

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The Role of CX in O2C

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Manage episode 359471131 series 1437045
Content provided by Ashley Graizevsky. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ashley Graizevsky or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

SSON Research & Analytics reports that Order-to-Cash is the second most popular service provided by 66% of surveyed SSON members. With the present focus on process transformation and the rise in consideration for the customer – two topics that were certainly front and center at the recent SSOW Orlando event – O2C is posed to be the next site of customer-centric service delivery.

In conversation with three senior leaders from Sidetrade, this episode covers:

  • The emergence of a 'secondary' customer; the government tax collection agencies, and how that affects Time to Invoice and Customer Experience
  • Leveraging AI and prescriptive analytics for better collection outcomes
  • The relationship between the customer and cash applications
  continue reading

110 episodes

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