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Content provided by Ashley Graizevsky and Seth Adler. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ashley Graizevsky and Seth Adler or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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How To Achieve Award Winning Customer Centricity In Your GBS

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Manage episode 376649456 series 1437045
Content provided by Ashley Graizevsky and Seth Adler. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ashley Graizevsky and Seth Adler or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tracked results and how a focus on CX ultimately enabled the GBS to grow and take on more value-adding roles.

If you're interested in applying for next year's awards, they are part of our flagship event SSOW North America, so keep an eye on the site for more details: https://www.ssonetwork.com/events-shared-services-week

  continue reading

110 episodes

Artwork
iconShare
 
Manage episode 376649456 series 1437045
Content provided by Ashley Graizevsky and Seth Adler. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ashley Graizevsky and Seth Adler or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tracked results and how a focus on CX ultimately enabled the GBS to grow and take on more value-adding roles.

If you're interested in applying for next year's awards, they are part of our flagship event SSOW North America, so keep an eye on the site for more details: https://www.ssonetwork.com/events-shared-services-week

  continue reading

110 episodes

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