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Creating Magic in the Minors - Cameron Coughlan, Salt Lake Bees

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Manage episode 501136113 series 3203919
Content provided by Sean Callanan and Sean Callanan aka @seancallanan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sean Callanan and Sean Callanan aka @seancallanan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Cameron Coughlan, SVP of Ticketing & Guest Experience at Salt Lake Bees, shares his unique journey from professional baseball player to Disney's customer service excellence, through NBA operations with the Utah Jazz, and now back to baseball. Cameron discusses building a major league experience at the Triple-A level, implementing Disney's service philosophy in sports, and insights from speaking at SEAT on smart venue management. Learn how to empower front-line staff, create lasting fan relationships, and apply cross-industry best practices to elevate guest experiences. Show notes available at https://sportsgeekhq.com/430

  continue reading

679 episodes

Artwork
iconShare
 
Manage episode 501136113 series 3203919
Content provided by Sean Callanan and Sean Callanan aka @seancallanan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Sean Callanan and Sean Callanan aka @seancallanan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Cameron Coughlan, SVP of Ticketing & Guest Experience at Salt Lake Bees, shares his unique journey from professional baseball player to Disney's customer service excellence, through NBA operations with the Utah Jazz, and now back to baseball. Cameron discusses building a major league experience at the Triple-A level, implementing Disney's service philosophy in sports, and insights from speaking at SEAT on smart venue management. Learn how to empower front-line staff, create lasting fan relationships, and apply cross-industry best practices to elevate guest experiences. Show notes available at https://sportsgeekhq.com/430

  continue reading

679 episodes

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